SBS 2008 - No computers Available

If you opens the Windows SBS console and go to Network | computers | properties of one of the computers to which you are trying to connect | user access | highlight a user | does it show below a check mark next to "can log on remotely to this computer"?

Yes, it does.

The users were all created using the wizard in SBS console and as I stated initially, I have ran the Change Role wizard again (and I have tried again on 1 user before answering this) on multiple users and it had no effect... besides resending the welcome e-mail from SBS.

Sorry missed where you already ran the latter wizard.

The only other thought I would have is if it is a migration, rather than a clean install, which doesn't sound as if that is the case, a group policy from the previous server could have been inherited. There are 5 locations where this could be, but extremely unlikely on a clean install.

The workstations came from the old Windows 2000 domain. The SBS 2008 server is a fresh install...the computers were recently added. There has been some tweaking in the default GPOs...but it was related to password policy and browser customization...so I can't think they are related. I've ran rsop on one of the workstations and I can't seem to find anything wrong.

I have just changed a user role to Network Administrator and now the list is populated. There must be something blocking the list being populated for users with the Standard User role.

Check again in the console under users and groups | user roles |properties of standard user role | Remote access |  make sure "this user can access RWW" is checked.

The standard user role has the "this user can access RWW" option checked.

Very odd. I can't think of anything else at this point.

Maybe something to do with NPS? Or the way the TS gateway is configured? I'm tottaly lost....everyone else seems to get a solution...but for some reason nothing works on my end. It's a permissions thing surely...since the network admins get the full list but the standard users don't...but where?!

That is why I would have thought it was this issue pointed out in my first post.

Unlikely it is NPS as that is more for VPN connections, however you could check the 3 policies in the TS gateway manager under administrative tools | Terminal services. All 3 policies should show the authorized group as "domain users". If that were changed to something like domain admins it would cause problems similar to yours.

Just to confirm membership again, in a different place, check SBS console | users and groups | groups | general | are the users listed?

You didn't mention it, but I guess you mean in the "All Users" group..and yes, they are all listed there.

"All users group"? Where are you seeing this? In the two TS Gateway manager consoles I looked at it had "domain users", though the other should work, and in the latter, sorry I left out "Windows SBS Remote Web Workplace Users" group:
SBS console | users and groups | groups | Windows SBS Remote Web Workplace Users | general | are the users listed?
                                                                                                        ^

I'm sorry I answered without explaining my self.

The "All users" I mentioned is related to what you asked me to check in the SBS console...I thought you wanted me to check that group. In the RWW Users group, all the users are listed aswell.

In the TS Gateway manager, I also have "Domain Users" in the policies.

Back to square one... :(

Very odd. I am running out of ideas.

I have been trying to investigate this issue by going through similar problems reported by other users around the web...I can't seem to find a solution to this.

The following site has a good list of connection and authorization issues, but I think we have covered any that apply to your problem.
http://blogs.technet.com/b/sbs/archive/2009/06/19/common-remote-web-workplace-rww-connect-to-a-computer-issues-in-sbs-2008.aspx

I'm going to go through them to see if anything is missing. I'll get back to you on that asap.

Well...I'm happy to say that the problem is solved. Although I have no idea what the solution is... the last action I took on this matter was, for the second time, reapplying the user's group membership in the SBS Console. Apparently it started working.

However, the RWW does not work from within the organization. I was testing it right now internally and the users get the "No computers are available" message, but when they connect from outside the organization they can connect directly to the computer that I set them up with. I do not know if this is a normal behaviour for the RWW feature...but it sure as hell made me feel dumb as I have been testing it from the internal network.

Is this normal for RWW? The network admins still get the hole computer list but the users get the "no computers" message.

It should work fine from the LAN as well.

For now, I don't think that being unable to access RWW from within the LAN is an issue, so I'll close this question for now.

For some reason, reapplying an already known solution worked.

What was the "already known solution "?

What apparently worked for me was running the "Change user role" wizard for the second time.

Thank you for all the help Rob.

Good to know zig0 however I suggested that in the beginning  http:#a34095379
Perhaps it didn't work the first time but it was apparently correct and you state that is what solved the problem. I don't think accepting your answer is correct or fair. Even closing the question and refunding points would be more appropriate.
If you agree you can click the "request attention" link in the question area and the moderators can reopen the question for you.
Thanks.
 --Rob

Thank you zig0. Very much appreciated.
Cheers!
--Rob

You're welcome.

Great service you got here :)