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Fax Server on Windows 2003 server will not route emails through our Exchange 2010 server?

Posted on 2010-11-09
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Last Modified: 2012-05-10
We have several Windows 2003 servers at each of our remote site and they all have a USB modem and Windows 2003 Fax console and fax service running.  They used to route faxes perfectly well through our Exchange 2003 server.  I have now upgraded to Exchange 2010 and would like the existing setup to work through Exchange 2010 but the windows 2003 fax consoles cannot route email through?  Will this work as they are not communicationg with the Exchange 2010 server, is there a mapi connnector I need to install or I am hitting my head against a brick wall.  The Exchange logs don't have any entries in so I don't think the fax servers are even getting as far as the Exchange server.  Any help would be much appreciated please?
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Question by:Soppy165
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23 Comments
 
LVL 20

Expert Comment

by:EndureKona
ID: 34095365
Setup the Exchange 2010 Hub server to allow the fax servers to relay.   Follow this article:

http://msexchangeteam.com/archive/2006/12/28/432013.aspx

Yes this is for Exchange 2007 but is the same in 2010
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Expert Comment

by:Nagarajb
ID: 34095395
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Author Comment

by:Soppy165
ID: 34102106
Thanks to you both, I have setup the new connector and followed the steps in the document from the links you both provided which were easy to follow.  My Windows server just cannot route through it and there are lots of application event logs 32089, 32083. 32078 on the Windows 2003 box.
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LVL 20

Expert Comment

by:EndureKona
ID: 34102161
From your windows FAX server see if you can test mail relay with telnet:

from a command line:

http://www.wikihow.com/Send-Email-Using-Telnet 

See if you get relay denied or if you can connect via SMTP at all
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Author Comment

by:Soppy165
ID: 34102751
I can successfully telnet using the same account that I have configured to use the smtp settings in the windows 2003 fax smtp setup.
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Expert Comment

by:EndureKona
ID: 34102781
Ok you can telnet and successfully relay email from the Windows FAX box?  
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Author Comment

by:Soppy165
ID: 34102838
I can successfully telnet ok but I cannot successfully use the fax console on windows 2003 to relay messages by email.
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Expert Comment

by:EndureKona
ID: 34103575
Sorry I might not be clear here...Once telnet to the exchange server via the Fax server can you successfully send email via the telnet...or do you get a relay issue?

telnet exchangeserver 25  
helo test.com
mail from:test@test.com
rcpt to:someaddress@domain.com
data
hello hello
.      


Does this work?   or when you put in rcpt to:   and hit enter does it say relay denied?
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Author Comment

by:Soppy165
ID: 34103611
I can successfully send email via the telnet on Windows 2003 server

I cannot successfully send email through the fax console on windows 2003

The email server I am trying to connect is windows 2008 R2 Exchange 2010 SP1
 
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Expert Comment

by:EndureKona
ID: 34103631
Odd ok since you are able to send the telnet test without issue it appears your relay setup properly and working fine.    What type of Fax software are you using?
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Author Comment

by:Soppy165
ID: 34103665
It has to be the authentication settings or something like that.
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Author Comment

by:Soppy165
ID: 34103687
I am using the Windows 2003 inbuilt in fax console and fax server configuration manager.  

I have No fax software installed and no fax service setup on windows 2008 Exchange 2010 server.  I just want my exchange 2003 servers to relay email through this server.

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LVL 20

Expert Comment

by:EndureKona
ID: 34103774
Can you set the "FAX SMTP Configuration has Anonymous authentication enabled."
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Author Comment

by:Soppy165
ID: 34103795
I have tried all combinations.  I have even tried the various relay settings on the exchange connector I created.  When I used telnet I could see from the Exchange logs that the new connector I created was being used.  

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LVL 20

Expert Comment

by:EndureKona
ID: 34103809
I think Exchange is fine...can you restart the FAX services to see if that does anything?
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Author Comment

by:Soppy165
ID: 34103841
Will try that once more, it is very strange as my telephone systems can email voicemail around, all my firewall and backup alert logs are able to email ok.
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LVL 20

Expert Comment

by:EndureKona
ID: 34103972
To me it sounds like the FAX server just is doing something funky when attempting to relay.   If you go into message tracking can you see what is going on with email?  Or on the windows 2003 Fax server event viewer?
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Author Comment

by:Soppy165
ID: 34103998
No log entries in Exchange 2010 logs and app event logs in wind 2003 server are event logs  ids 32089, 32083. 32078
It's as if the fax server is not even finding the exchange 2010 server
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LVL 20

Expert Comment

by:EndureKona
ID: 34104035
Odd and you have the IP address set correctly on the fax server console for the Exchange 2010 box?
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Expert Comment

by:EndureKona
ID: 34104041
And all windows firewalls are turned off?
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LVL 20

Expert Comment

by:EndureKona
ID: 34104057
My guess is you know this well...

http://technet.microsoft.com/en-us/library/cc736195(WS.10).aspx

There is nothing miss typed for ports or server names...etc...
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Accepted Solution

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Soppy165 earned 0 total points
ID: 34252270
I found out that my server that would not fax properly used to have exchange 2003 system management tools on and since uninstalling had broken the fax mapi setup.  As this question is closed how do i close it or do I delete it?
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Author Closing Comment

by:Soppy165
ID: 34281142
none
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