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HP Deskjet D1600 consently get print jobs stuck?

Posted on 2010-11-09
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Last Modified: 2012-05-10
I have a few bran new HP Deskjet 1600 printers in my office. They maybe are about 3 months old. Don't get heavy use because the employees in the office are told to print all there print jobs to the network printer. But what I have noticed is that the users in the office who use the D1600 all have this same issue.

Where print jobs get stuck. So as an admin I am having to go around ever once in a while and clear the print que and they can start printing again.

Now this happens on all 5 HP Deskjet1600. I am begaining to wonder that this must be an issue with this type of printer. I've tried driver solution and updates but it still get print jobs stuck and sometimes I have to do reboots and login or login under admin to clear these jobs out.

No errors are ever reported though.

Any suggestions ideas what this could be
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Question by:sobeservices2
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Assisted Solution

by:Frosty555
Frosty555 earned 20 total points
ID: 34096601
http://h10010.www1.hp.com/wwpc/us/en/sm/WF05a/18972-18972-236251-14438-64340-3811065.html

According to the reviews on this page, you are not alone and the printer is a very cheap home printer with a lot of driver problems... probably not your computers, and most likely it's the printers.

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Author Comment

by:sobeservices2
ID: 34096841
thought it could be that i had just wanted to get something cheep for budget reasons and also to make them use the network printer more. being out of my return policy guess i can t return it eaither. humm
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Accepted Solution

by:
David_Ingledew earned 480 total points
ID: 34119664
Try the following:

Driver settings:

Ports: Untick "Enable Bi-Directional Support" if ticked.
Advanced: Untick "Enable Advanced Printing Features"
Advanced, Print Processor: Change from HPZxxxxxxxx-RAW to Winprint-RAW
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Author Closing Comment

by:sobeservices2
ID: 34136986
Now I don't know if the solution will work but I am posting an award to this person so that this foum doesn't get canceled out due to inactivity. Let see if it does
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Expert Comment

by:David_Ingledew
ID: 34137033
If it doesn't I'll recheck for you and we can sort out points, it should help though!

That's 50k points in Printers now!
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Author Comment

by:sobeservices2
ID: 34137085
Thanks I just applied it to a test printer in the office we will see if it holds

Thanks
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Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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