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docked profile not working

Posted on 2010-11-09
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Last Modified: 2012-05-10
I have a Dell Latitude D830 laptop with a port replicator/docking station.  Today when the user docked and logged in the monitor was flickering and the keyboard num lock/scroll lock was flashing.  I disconnected the keyboard, shut down the laptop, and unplugged the power cord from the port replicator.  I re-plugged the power to the port replicator, plugged in a new (out of the box) keyboard and rebooted the laptop in the port replicator.  When it booted to the desktop, nothing connected to the docking station, except the external monitor worked.  I had no LAN connection, keyboard or printer.  I tried a different port replicator and got the same result.  I powered off the laptop, undocked, and connected all cables directly to the back of the laptop and everything worked.   If I go to My Computer, Properties, Advanced, User Profiles and I delete the docked (or any listed profile) will that delete the user profile in Windows XP?  Or is that just the hardware profile?  This user has many customized settings on this machine and I do not want to delete their Windows XP profile; for example they use Outlook and they have many custom views setup, if I delete the docked profile will it affect her Outlook settings? Also this laptop is connected to a domain so when they login they are using their domain username and password.  
Thanks,
CJA
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Question by:cja-tech-guy
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7 Comments
 
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Expert Comment

by:moon_blue69
ID: 34095825
If you are planning to delete hardwate profile right click on my computer-> properties-> Hardware ->hardware profile->Profile 1 is the default hardware profile. Keep that and delete the rest.

When the computer starts up does it ask you to choose a hardware profile. If you are not geting this prompt there is no hardware profile configured and its not the problem.

If you think its the user profile login as local administrator and see if it works?
Or create a new user locally which will create a brand new profile and try with that username if you still suspect user profile.

If these things wont work it could be something else

what was it showing in device manager when these things were not working
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Author Comment

by:cja-tech-guy
ID: 34095923
Device manager showed nothing wrong.
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Author Comment

by:cja-tech-guy
ID: 34096024
Let me ask this in a simpler fashion. If I delete the docked profile under "system properties" , "hardware", "harware profiles" will it affect any of the user's settings in Outlook or any other programs on this laptop?
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moon_blue69 earned 2000 total points
ID: 34096038
No it wont affect any software behaviour
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Author Comment

by:cja-tech-guy
ID: 34096797
Ok.  More information.
I set up a test laptop with a docked and undocked profile.  I undocked and delted the docked profile then powered off and docked and powered up.  Windows created a new docked profile.  When I tried these same steps on the laptop with the issue, Windows did not create another docked profile, it only showed the undocked.  I even used the same port replicator that I used on the test laptop.  I think it is the connector on the bottom of that laptop that connects it to the docking station.  Does that sound correct?  Could it be Windows or is this most likely a hardware issue?
Thanks,
cja
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Expert Comment

by:moon_blue69
ID: 34097044
if i were you I will find a same model laptop and remove the hardrive from the faulty one and put in the spareone and try docking it if it works then the hardware is the culprit if not windows
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Expert Comment

by:moon_blue69
ID: 34097156
did you figure out what the problem was?
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