Link to home
Create AccountLog in
Avatar of StarfishTech
StarfishTech

asked on

Printer font is larger than expected

Hello, we originally had a client using an HP laserjet 3005x as their default printer. Recently the printer went down and we replaced the printer with a backup which is an HP Laserjet 4000. For some reason, everything seems to print ok except from within one of the clients third party applications. When they try to print one specific form out of the software, it looks like the font prints bigger which forces half of the print job to be cut off on the right side of the page. We've tried several different versions of drivers for the laserjet 4000. Nothing has helped. It might even be possible that the font is larger on all jobs - however this third party software is the only job that cuts part of the page off. We've already gone through all the settings for the printer and we can't seem to find anything that could correct something like this. We've also contacted the vendor of the third party software. They say that their software does not have separate settings for the printer setup. They had no other suggestions besides trying another driver which is something we've already tried.
ASKER CERTIFIED SOLUTION
Avatar of hdhondt
hdhondt
Flag of Australia image

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
SOLUTION
Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Avatar of StarfishTech
StarfishTech

ASKER

It is a windows based application. I just went in to the printing preferences and I don't think I see anywhere to change the "default font" in the printer preferennces of this printer.
we got the original printer back which resolved the issue