?
Solved

Printer font is larger than expected

Posted on 2010-11-09
5
Medium Priority
?
342 Views
Last Modified: 2012-06-05
Hello, we originally had a client using an HP laserjet 3005x as their default printer. Recently the printer went down and we replaced the printer with a backup which is an HP Laserjet 4000. For some reason, everything seems to print ok except from within one of the clients third party applications. When they try to print one specific form out of the software, it looks like the font prints bigger which forces half of the print job to be cut off on the right side of the page. We've tried several different versions of drivers for the laserjet 4000. Nothing has helped. It might even be possible that the font is larger on all jobs - however this third party software is the only job that cuts part of the page off. We've already gone through all the settings for the printer and we can't seem to find anything that could correct something like this. We've also contacted the vendor of the third party software. They say that their software does not have separate settings for the printer setup. They had no other suggestions besides trying another driver which is something we've already tried.
0
Comment
Question by:StarfishTech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
5 Comments
 
LVL 38

Accepted Solution

by:
hdhondt earned 1000 total points
ID: 34100417
Is this a DOS application or does it use the Windows driver? In other words, when you go to print, does the Windows print dialogue box appear?
0
 
LVL 43

Assisted Solution

by:Davis McCarn
Davis McCarn earned 1000 total points
ID: 34101169
Change the default font to the small font you want for the 3rd party app using printing preferences.
Any job printed from a Windows app will override that setting and print as desired.  Any job which does not specify a font (i.e. your 3rd party app) will use the default font.  ( I had the same problem with an older, Cobol, accounting package)
Manuals: http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&dlc=en&document=&product=57568
0
 

Author Comment

by:StarfishTech
ID: 34113500
It is a windows based application. I just went in to the printing preferences and I don't think I see anywhere to change the "default font" in the printer preferennces of this printer.
0
 

Author Comment

by:StarfishTech
ID: 34235684
we got the original printer back which resolved the issue
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses
Course of the Month12 days, 12 hours left to enroll

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question