Solved

Printer font is larger than expected

Posted on 2010-11-09
5
339 Views
Last Modified: 2012-06-05
Hello, we originally had a client using an HP laserjet 3005x as their default printer. Recently the printer went down and we replaced the printer with a backup which is an HP Laserjet 4000. For some reason, everything seems to print ok except from within one of the clients third party applications. When they try to print one specific form out of the software, it looks like the font prints bigger which forces half of the print job to be cut off on the right side of the page. We've tried several different versions of drivers for the laserjet 4000. Nothing has helped. It might even be possible that the font is larger on all jobs - however this third party software is the only job that cuts part of the page off. We've already gone through all the settings for the printer and we can't seem to find anything that could correct something like this. We've also contacted the vendor of the third party software. They say that their software does not have separate settings for the printer setup. They had no other suggestions besides trying another driver which is something we've already tried.
0
Comment
Question by:StarfishTech
  • 2
5 Comments
 
LVL 38

Accepted Solution

by:
hdhondt earned 250 total points
ID: 34100417
Is this a DOS application or does it use the Windows driver? In other words, when you go to print, does the Windows print dialogue box appear?
0
 
LVL 43

Assisted Solution

by:Davis McCarn
Davis McCarn earned 250 total points
ID: 34101169
Change the default font to the small font you want for the 3rd party app using printing preferences.
Any job printed from a Windows app will override that setting and print as desired.  Any job which does not specify a font (i.e. your 3rd party app) will use the default font.  ( I had the same problem with an older, Cobol, accounting package)
Manuals: http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&dlc=en&document=&product=57568
0
 

Author Comment

by:StarfishTech
ID: 34113500
It is a windows based application. I just went in to the printing preferences and I don't think I see anywhere to change the "default font" in the printer preferennces of this printer.
0
 

Author Comment

by:StarfishTech
ID: 34235684
we got the original printer back which resolved the issue
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question