Solved

Printer font is larger than expected

Posted on 2010-11-09
5
336 Views
Last Modified: 2012-06-05
Hello, we originally had a client using an HP laserjet 3005x as their default printer. Recently the printer went down and we replaced the printer with a backup which is an HP Laserjet 4000. For some reason, everything seems to print ok except from within one of the clients third party applications. When they try to print one specific form out of the software, it looks like the font prints bigger which forces half of the print job to be cut off on the right side of the page. We've tried several different versions of drivers for the laserjet 4000. Nothing has helped. It might even be possible that the font is larger on all jobs - however this third party software is the only job that cuts part of the page off. We've already gone through all the settings for the printer and we can't seem to find anything that could correct something like this. We've also contacted the vendor of the third party software. They say that their software does not have separate settings for the printer setup. They had no other suggestions besides trying another driver which is something we've already tried.
0
Comment
Question by:StarfishTech
  • 2
5 Comments
 
LVL 38

Accepted Solution

by:
Herman D'Hondt earned 250 total points
Comment Utility
Is this a DOS application or does it use the Windows driver? In other words, when you go to print, does the Windows print dialogue box appear?
0
 
LVL 42

Assisted Solution

by:Davis McCarn
Davis McCarn earned 250 total points
Comment Utility
Change the default font to the small font you want for the 3rd party app using printing preferences.
Any job printed from a Windows app will override that setting and print as desired.  Any job which does not specify a font (i.e. your 3rd party app) will use the default font.  ( I had the same problem with an older, Cobol, accounting package)
Manuals: http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&dlc=en&document=&product=57568
0
 

Author Comment

by:StarfishTech
Comment Utility
It is a windows based application. I just went in to the printing preferences and I don't think I see anywhere to change the "default font" in the printer preferennces of this printer.
0
 

Author Comment

by:StarfishTech
Comment Utility
we got the original printer back which resolved the issue
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
This video discusses moving either the default database or any database to a new volume.
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now