Avatar of rdwolf
rdwolf
 asked on

Windows XP Blue Screen Question BAD_SYSTEM_CONFIG_INFO

I have a Dell Laptop (couple years old) that has Windows XP Pro installed on it.

The Laptop is now doing a "Blue Screen" when started up.

The Laptop boots past BIOS into "Windows did not start successfully" screen with options:
Safe mode
Safe mode with networking
Safe mode with command prompt

Last know config...

I have tried all above and they result in Blue screen.  

The Blue Screen says:

BAD_SYSTEM_CONFIG_INFO

Tech info:
** STOP: 0x00000074 (0x00000003, 0x00000002, 0x80087000, 0xc000014c)

What is the best way to fix this issue?  

I could take out the hard drive and connect to USB to SATA harness to see Laptop HDD drive as a local drive and examine the boot files etc. but I am not sure what to look for and fix..

Also, I could put in a Windows XP Pro disk and do the repair option etc. but not sure how to do this method (what options to pick) etc..  I know there is a way to put in all the standard XP Pro boot files but do not know the best way and steps to do.

Other mehtod to fix etc..

Thanks



Windows XP

Avatar of undefined
Last Comment
rdwolf

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
rindi

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
Pro_

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Pro_

correction on above post is meant to state "repair" not "reinstall"......... been a long day

Make sure you have got a backup anyway. You can also image the disk from a linux boot disk such as UBCD as a precaution
SOLUTION
ConUladh

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
rdwolf

ASKER
Ran the built in Dell Diags and it found the Hard Drive was bad.  Replaced the HDD and it now works fine.

Thanks for help.  The RAM test got me doing the Dell tests etc..
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23