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There is no Citrix presentation Server configured on the specified address

I am getting this message when trying to access citrix presentation server from outside of the office.

Any suggestions on where to start to find the issue?

Thanks
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chughes43
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chughes43
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1 Solution
 
chughes43Author Commented:
Sorry I guess it would be helpful to add entire message.

Cannot connect to the citrix server.  There is no Citrix presentation Server configured on the specified address
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BCipolloneCommented:
Are you the admin? I would start by checking to make sure the address is correct. If so try to ping it.
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Jamie GillespieSenior IT ConsultantCommented:
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chughes43Author Commented:
I am the admin, but we had a engineer in and he put in new servers.  We have 9 virtual Citrix servers, in our environment.  When at home and click on a published app we get that message, where do I need to look for the address?  Thanks
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chughes43Author Commented:
Okay stupid question, where do I look to see if the address is configured.   I know what the address change from and change to, I just need to check where this is configured.
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BCipolloneCommented:
This would be configured on the client. What client are you using to access the servers?
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chughes43Author Commented:
Carl this is some what helpful, I am trying to access external.  I tested am I am able to ping the server from the remote computer and I am able to.   I tried  to connect directly to the ip address but was not able to do that either. There has to be someone that the external address is configured.
Thanks
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chughes43Author Commented:
I downloaded the online web client 12.1 and I am able to access externally
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chughes43Author Commented:
I don't want to have to upgrade all users that work from home the Citrix client.  I would think that there is something else that could be done. Thanks
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Carl WebsterCommented:
What version of Citrix are you using?  Are you accessing a Web Interface site or a PNAgent/XenApp Services Site?

Did you follow ALL the steps in the AltAddr article?  That will allow unencrypted, unsecured, external access to your Web Interface site and published applications/desktops.
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chughes43Author Commented:
No I was not able to get the AltAddr to work for me.  I am not sure if I was doing it from the wrong place.  We are on Presentation Server 4.11.

I am trying to access via web interface
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Carl WebsterCommented:
There is no PS 4.11.  There is 4.0, 4.5, XenApp 5 and XenApp 6.

Web Interface 5.3 works with PS 4.0.  WI5.3 is what I used in my articles.
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chughes43Author Commented:
I looked in the register to see what version was listed, but we are on XenApp I am just not sure what version.
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Carl WebsterCommented:
Look in Control Panel, Add/Remove Programs.
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chughes43Author Commented:
It says 4.5.5
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