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chughes43 asked on

There is no Citrix presentation Server configured on the specified address

I am getting this message when trying to access citrix presentation server from outside of the office.

Any suggestions on where to start to find the issue?

Thanks
Citrix

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chughes43

8/22/2022 - Mon
ASKER
chughes43

Sorry I guess it would be helpful to add entire message.

Cannot connect to the citrix server.  There is no Citrix presentation Server configured on the specified address
BCipollone

Are you the admin? I would start by checking to make sure the address is correct. If so try to ping it.
Jamie Gillespie

Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER
chughes43

I am the admin, but we had a engineer in and he put in new servers.  We have 9 virtual Citrix servers, in our environment.  When at home and click on a published app we get that message, where do I need to look for the address?  Thanks
ASKER
chughes43

Okay stupid question, where do I look to see if the address is configured.   I know what the address change from and change to, I just need to check where this is configured.
BCipollone

This would be configured on the client. What client are you using to access the servers?
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Carl Webster

ASKER
chughes43

Carl this is some what helpful, I am trying to access external.  I tested am I am able to ping the server from the remote computer and I am able to.   I tried  to connect directly to the ip address but was not able to do that either. There has to be someone that the external address is configured.
Thanks
ASKER
chughes43

I downloaded the online web client 12.1 and I am able to access externally
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ASKER
chughes43

I don't want to have to upgrade all users that work from home the Citrix client.  I would think that there is something else that could be done. Thanks
ASKER CERTIFIED SOLUTION
Carl Webster

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ASKER
chughes43

No I was not able to get the AltAddr to work for me.  I am not sure if I was doing it from the wrong place.  We are on Presentation Server 4.11.

I am trying to access via web interface
Carl Webster

There is no PS 4.11.  There is 4.0, 4.5, XenApp 5 and XenApp 6.

Web Interface 5.3 works with PS 4.0.  WI5.3 is what I used in my articles.
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ASKER
chughes43

I looked in the register to see what version was listed, but we are on XenApp I am just not sure what version.
Carl Webster

Look in Control Panel, Add/Remove Programs.
ASKER
chughes43

It says 4.5.5
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