Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

There is no Citrix presentation Server configured on the specified address

Posted on 2010-11-09
16
Medium Priority
?
1,393 Views
Last Modified: 2012-05-10
I am getting this message when trying to access citrix presentation server from outside of the office.

Any suggestions on where to start to find the issue?

Thanks
0
Comment
Question by:chughes43
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 9
  • 4
  • 2
  • +1
16 Comments
 

Author Comment

by:chughes43
ID: 34097071
Sorry I guess it would be helpful to add entire message.

Cannot connect to the citrix server.  There is no Citrix presentation Server configured on the specified address
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 34097116
Are you the admin? I would start by checking to make sure the address is correct. If so try to ping it.
0
 
LVL 7

Expert Comment

by:Jamie Gillespie
ID: 34097128
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:chughes43
ID: 34097135
I am the admin, but we had a engineer in and he put in new servers.  We have 9 virtual Citrix servers, in our environment.  When at home and click on a published app we get that message, where do I need to look for the address?  Thanks
0
 

Author Comment

by:chughes43
ID: 34097202
Okay stupid question, where do I look to see if the address is configured.   I know what the address change from and change to, I just need to check where this is configured.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 34097555
This would be configured on the client. What client are you using to access the servers?
0
 
LVL 37

Expert Comment

by:Carl Webster
ID: 34098013
0
 

Author Comment

by:chughes43
ID: 34098652
Carl this is some what helpful, I am trying to access external.  I tested am I am able to ping the server from the remote computer and I am able to.   I tried  to connect directly to the ip address but was not able to do that either. There has to be someone that the external address is configured.
Thanks
0
 

Author Comment

by:chughes43
ID: 34098912
I downloaded the online web client 12.1 and I am able to access externally
0
 

Author Comment

by:chughes43
ID: 34100968
I don't want to have to upgrade all users that work from home the Citrix client.  I would think that there is something else that could be done. Thanks
0
 
LVL 37

Accepted Solution

by:
Carl Webster earned 2000 total points
ID: 34101326
What version of Citrix are you using?  Are you accessing a Web Interface site or a PNAgent/XenApp Services Site?

Did you follow ALL the steps in the AltAddr article?  That will allow unencrypted, unsecured, external access to your Web Interface site and published applications/desktops.
0
 

Author Comment

by:chughes43
ID: 34101393
No I was not able to get the AltAddr to work for me.  I am not sure if I was doing it from the wrong place.  We are on Presentation Server 4.11.

I am trying to access via web interface
0
 
LVL 37

Expert Comment

by:Carl Webster
ID: 34101432
There is no PS 4.11.  There is 4.0, 4.5, XenApp 5 and XenApp 6.

Web Interface 5.3 works with PS 4.0.  WI5.3 is what I used in my articles.
0
 

Author Comment

by:chughes43
ID: 34101454
I looked in the register to see what version was listed, but we are on XenApp I am just not sure what version.
0
 
LVL 37

Expert Comment

by:Carl Webster
ID: 34101495
Look in Control Panel, Add/Remove Programs.
0
 

Author Comment

by:chughes43
ID: 34101553
It says 4.5.5
0

Featured Post

Tech or Treat!

Submit an article about your scariest tech experience—and the solution—and you’ll be automatically entered to win one of 4 fantastic tech gadgets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Citrix Policies #XenDesktop #VDI #POC #Citrix Univeral Printer Driver #Citrix UPD
Citrix XenDesktop 7.6 Citrix Policies Disable Peripherals
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question