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Sheldon LivingstonFlag for United States of America asked on

Limited network connectivity

Installing new network cards onto an XP SP3 machine yields limited network connectivity.  I thought that the existing card was bad and tryied installing a new one to no avail.
NetworkingWindows XP

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BCipollone

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
ttist25

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BCipollone

If it is not the card then it is the connection. I would check the cable or plug it into a spot where you know internet access is available. Make sure your cable is good.
ttist25

Limited connectivity usually means you aren't pulling an IP address from your DHCP server.  So, it senses that the network cable is plugged in but it's not able to find a DHCP server to get an IP address.

Do you have a DHCP server on your network (from a router or a server)?
ASKER
Sheldon Livingston

It is not the card, connection or cable as all three work in another computer.

The ipconfig shows the 169 address.
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ttist25

OK - so it's likely that you're DHCP server isn't responding.  Have you tried configuring the card with a static IP address that is in the same subnet to see if you can ping your gateway or other workstations?
ASKER
Sheldon Livingston

This is a work bench setup... DHCP works fine on other machines.
ttist25

Huh.  Firewall issue maybe?
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ASKER
Sheldon Livingston

Off
ttist25

Dang!  If you configure it with a static IP can you ping other nodes?
ASKER
Sheldon Livingston

I'll try...
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William Peck
BCipollone

Yea a 169 means your card is not talking to the DHCP server and recieving an IP address. Are you able to ping the loopback 127.0.0.1?

If not I would suggest re-installing the TCP/IP
ASKER
Sheldon Livingston

I can ping other computers but not Yahoo.  When I ping other computers I hear a beep then the reply response info.
ASKER
Sheldon Livingston

I reset tcp/ip to no avail... don't know how to uninstall it.
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ttist25

ok - have you set DNS server addresses in your static IP config?
ASKER
Sheldon Livingston

Yes.

ASKER
Sheldon Livingston

I think that there is something to the fact that I hear a beep prior to getting back the reply response info.
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rwheeler23
ttist25

Hahahaha you're killin' me!  :)

Can you ping the DNS server?  Is it external or is it a server in your test environment?
ttist25

Yeah the beep thing piqued my curiosity - not sure what that is.  Can you ping an external IP though?  Like try pinging 69.147.125.65 (yahoo)
dbrunton

I'll presume that this was a working computer and not a recent install.

Scan for malware.

Recommended is Malwarbytes http://www.malwarebytes.org/ .  If that doesn't work then try Combofix http://www.combofix.org/ .
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ASKER
Sheldon Livingston

I can ping the external DNS server...

Ok... I cannot ping yahoo but I can ping 209.191.122.70 (Yahoo).

This is a DNS issue of some sort.
ASKER
Sheldon Livingston

Ahhhh.   At a command prompt:

netsh winsock reset

Then reboot.
ttist25

did that fix the issue?
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fblack61
ASKER
Sheldon Livingston

Yes...
BCipollone

Hoorah - man solved his own issue. lol