troubleshooting Question

What are the consequences of not having an Exchange 2010 ActiveSync policy?

Avatar of SqueezeOJ
SqueezeOJFlag for United States of America asked on
SmartphonesExchangeSecurityAndroid
5 Comments3 Solutions1140 ViewsLast Modified:
Hello,

I installed SP1 to Exchange 2010 this morning and as soon as it was complete, my Android users lost their ability to connect.  So, I used Google to find a work around that fixed the problem.  Here it is (http://code.google.com/p/android/issues/detail?id=11177):

1) Remove the Android mobile devces affected from each users mailboxes.

2) Remove the Default (and any other ActiveSync) policy using EMC  -- Remove-ActiveSyncMailboxPolicy -id <Default>

         Note: this will set all user to no activesync policy (this is what we want temporarily)....

3) Setup the Andriod phones to sync and let them get past the initial syncronization.

4) Recreated the ActiveSync Policy and set it back to default - (this will reapply the policy to all mailboxes).

Problem is: When I perform Step 4 - Recreate the ActiveSync policy, they all stop working again.

So, I could either go-on without an ActiveSync policy or find another way to fix this problem.

QUESTIONS:

(1)  Could someone please explain to me what the consequences are to not having an ActiveSync policy?  Is it dangerous?

(2)  Could anyone think of another way to solve this problem where Droid 2.2.1 users can no longer use built-in email functionality to access Exchange?

Thanks,
Jason

P.S.  I already know that other email programs (such as TouchDown) don't seem to have the same connection problem.
ASKER CERTIFIED SOLUTION
endital1097
Customer Engineer

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