Backup Exec System Recovery 2010 - I cannot fully uninstall it after upgrading to SP1
Posted on 2010-11-09
I am having difficulty fully uninstalling Backup Exec System recovry 2010 so that it can be re-installed.
I have a Win 2008 SBS server belonging to client that had a working BESR 2010 installation, due to a minor issue I decided to upgrade to BESR 2010 SP1. SP1 failed during installation indicating problems running "DriverUninstall function in MSIUninstallDriver Function". This broke BESR2010.
I then tried to uninstall it, but couldn't get the ADD/Remove programs to work fully either as it failed near to the end of the installation. I cannot now run the BESR2010 installation as it keeps indicating that a newer version has been installed. I have used the MS Uninstaller Utility to remove the ADD/Remove programs entry. There is a BESR Unistaller.bat, but that appears to need the files located in the c:\program files (X86\Symantec\Backup Exec.. folder to exist, but these have been removed by ADD/REmove programs uninstallation I attempted.
What else do I need to remove for the BESR2010 installer to properly realise that the it's been uninstalled and to allow a re-installation at BESR2010 (no SP1)?
I still have a "Symantec SymSnap VSS Provider" service, set to Manual. So perhaps that's the issue.
I suspect that there may be some registry keys that also need to be deleted perhaps?
Any help gratefully received