Solved

Backup Exec System Recovery 2010 - I cannot fully uninstall it after upgrading to SP1

Posted on 2010-11-09
3
2,553 Views
Last Modified: 2013-12-01
I am having difficulty fully uninstalling Backup Exec System recovry 2010 so that it can be re-installed.

I have a Win 2008 SBS server belonging to client that had a working BESR 2010 installation, due to a minor issue I decided to upgrade to BESR 2010 SP1. SP1 failed during installation indicating problems running "DriverUninstall function in MSIUninstallDriver Function".  This broke BESR2010.
I then tried to uninstall it, but couldn't get the ADD/Remove programs to work fully either as it failed near to the end of the installation.  I cannot now run the BESR2010 installation as it keeps indicating that a newer version has been installed.  I have used the MS Uninstaller Utility to remove the ADD/Remove programs entry.   There is a BESR Unistaller.bat, but that appears to need the files located in the c:\program files (X86\Symantec\Backup Exec.. folder to exist, but these have been removed by ADD/REmove programs uninstallation I attempted.

What else do I need to remove for the BESR2010 installer to properly realise that the it's been uninstalled and to allow a re-installation at BESR2010 (no SP1)?

I still have a "Symantec SymSnap VSS Provider" service, set to Manual.  So perhaps that's the issue.
I suspect that there may be some registry keys that also need to be deleted perhaps?

Any help gratefully received


0
Comment
Question by:MazingTree
  • 2
3 Comments
 

Author Comment

by:MazingTree
ID: 34098069
The current status is that if I run the normal install shield wizard starts, but then says:

"Install has detected a newer version of this technology.  To Install Symantec Backup Exec System recovery 2010 9.0.1.36527 must first be removed through Add/Remove Programs."

How to completely remove everything is the problem?  Then I supect it will run OK.
0
 
LVL 7

Accepted Solution

by:
Vincedee earned 500 total points
ID: 34100963
0
 

Author Closing Comment

by:MazingTree
ID: 34101220
Excellent.

Many thanks. I managed to do most of that, but was missing the registry keys to remove.  this will be a useful reference.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
Are you looking to recover an email message or a contact you just deleted mistakenly? Or you are searching for a contact that you erased from your MS Outlook ‘Contacts’ folder and now realized that it was important.
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question