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Quickbooks Point of Sale version 10 Win7 Network issue

Posted on 2010-11-09
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Last Modified: 2012-05-10
I have a new network of 2 workstations, both with fresh installs of Windows 7 Pro and fresh install of Quickbooks Point of Sale v.10.

The Win 7 QB "server" can browse the Win 7 QB "Client" computer just fine, but when i try to reverse that and have the client computer browse the server computer it is denied access. I have tried SO much I need to know if anyone else has had any issues.
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Question by:o_b_c
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Author Comment

by:o_b_c
ID: 34098220
What have I tried?
1) set up the same username and password on both PC's
2) Allowed Blank passwords, I tried this with both a password and blank password.
3) Enabled share with and without the password option
4) I have disabled all of the firewall settings I can find.
5) perhaps more that I cannot recall at this moment.
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Expert Comment

by:John Hurst
ID: 34098391
First test:  Can you map the folder holding the QuickBooks ledger from the other machine?  You need to be able to do this before QB will work.

From the user machine, open a command prompt and type NET USE Z:\\servermachine\QBfolder . What answer do you get?

... Thinkpads_User
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Author Comment

by:o_b_c
ID: 34103078
Which folder on the server would considered the "QBfolder"
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Expert Comment

by:John Hurst
ID: 34103574
The folder on the server where the company.QBW, company.ND and company.TLG files are located.

Open QuickBooks and your ledger. When open, press Ctrl-1. A product information window appears and mid-screen you can see the location of the ledger.

... Thinkpads_User
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Author Comment

by:o_b_c
ID: 34105054
I can map the drive and view the contents via cammand prompt, but not via Windows Explorer.
Actually I can view the content via command prompt with admin rights, but not with user rights.
If launch QB POS with admin rights I still cannot open the db.
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Author Comment

by:o_b_c
ID: 34105892
I did another uninstall/reinstall and it is still not working.
Another piece of information... when I do launch QBPOS on the client PC the app hangs and I have to kill it in Task Manger and send a report off to MS.
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Accepted Solution

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John Hurst earned 500 total points
ID: 34106940
You have already tried some of the things in the first step; however,

Go to Control Panel -> Network and Sharing Center -> Advanced Sharing Settings. Make sure your network is using Home/Work and not Homegroup (assuming this is a work environment). Then generally loosen up on the settings here. Use 128-bit encryption and turn on password protected sharing. Make sure both PC's have proper userids and passwords.

Disable firewalls while testing until you have some success.

In Windows Explorer use Tools -> Map Network drive and see if that works. Do not browse the network.

At this point can you see the folders you need to on the other machine.

Next:

If you have User Account Control ON (and you should have) you may have to go to the server machine and share out the drive or folders with the NET SHARE command. I have to share my Desktop so that my Laptop can map arbitrary folders on it. It does work.

Now to QuickBooks:

On the Server machine, open QuickBooks and the ledger. Then File -> Utilities -> Host Multi-User Access. The server needs to host the ledger. On the client copy, do NOT host Multi-User Access.

... Thinkpads_User
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Author Comment

by:o_b_c
ID: 34147234
So I went back and verified all of the settings that you suggested but it still didn't work. So I tried to RDP from one PC to the other and it gave me some grief about not being on the same domain, which was weird since I am on a workgroup and not a domain. So I went and changed the workgroup name on both PC's to something other than "WORKGROUP" and that seemed to essentially fix most of the network troubles I was seeing. But QB-POS still didn't work.
I tried the "Now to QuickBooks" instructions that you gave me but they were not applicable to the version of software that I am running since there was not a FILE option, nor a H M-U A choice under Utilities.
So I punted and called QB support, unfortunately I was not able to sit and watch what they did, they said that there was still something wrong, they said that they tweaked the windows firewall and antivirus (which both of them were already disabled) but whatever they did it is now up and running.
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Expert Comment

by:John Hurst
ID: 34147312
Thank you, and thanks for the update. I am glad you have it working.  ... Thinkpads_User
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Author Comment

by:o_b_c
ID: 34147321
Thanks for the ideas and for sticking with me!
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