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Outlook 2007 stop sending pdf attachments

Posted on 2010-11-09
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Last Modified: 2012-05-10
Hi Experts!

My Outlook 2007 was working fine with Gmail, and sending attachments of all kinds... but today, for some reason it's no longer able to send PDF attachments, and it's getting stuck in the Outbox.

I tried clearing the Outbox and moving the email with attachment to Drafts, but it still won't send it. Regular emails and MS Word attachments are going through just fine.

The attachment size is a 4Mb pdf.

I tried upgradeing Norton AV to 2011, did CCleaner... but can't figure out the problem.

What else can I try?
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Question by:Kaptain1
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Expert Comment

by:QLJ
ID: 34098903
What is the error message? Does it send out smaller pdf files? If so, you may want to do this:

   1. Start Outlook.
   2. On the Tools menu, click Account Settings.
   3. Click to select the target POP3 account, and then click Change.
   4. Click More Settings.
   5. Click the Advanced tab.
   6. Gradually increase the server time-out setting until the issue is resolved.

http://support.microsoft.com/?kbid=813514
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by:Kaptain1
ID: 34099227
Hello,

I tried sending a 900kb PDF file, and it didn't go through. There's no error message, it says that "Send/Receive tasks are completed", but the email with attachments remains in the Outbox folder, and is not being sent. It can hang there for 10-15 minutes and still doesn't work.

The connection is a mid-range ATT DSL, with upload speed of about 400kbps, but I've send out PDF attachments all the time, and now it stopped all of a sudden.

I can send-out MS Word attachments fine, so could it be only related to PDF files? I also tried disabling Norton while sending attachment, but that didn't help either.

Thanks in advance!
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QLJ earned 2000 total points
ID: 34108452
To isolate the problem, how about sending the pdf file via the gmail web interface? Does it work?
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Author Comment

by:Kaptain1
ID: 34114329
Kind of... I've tried sending that same 3mb attachment via Gmail, and it failed the first time it was uploading the attachment to Gmail, so I had to press re-try, and then it uploaded successfully, after which I emailed it and it went through just fine.

I think there's something else may be wrong with the computer... I'm actually troubleshooting it remotely via LogMeIn, and most of the time, the remote screen shows up very slowly and then disconnects me (8 times out of 10). I'm going to check on the computer in-person today.

Thanks
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Author Comment

by:Kaptain1
ID: 34118248
Apparently, the router was malfunctioning... I switched with another good one, and it's all working now.

thanks
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