Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

SBS 2008 POP3 connector error 0x800ccc0d after a couple of days

Posted on 2010-11-09
4
Medium Priority
?
4,082 Views
Last Modified: 2012-05-10
Hi,

I've been testing SP3 for Exchange 2007 in SBS 2008 in my test environment.  After a couple of days, the POP3 connector wasn't retrieving the mail and was giving errors (see below).  It asks to verify the account settings (verified), and to check the internet connection is working properly (yes).  So if I restart the server, it comes back fine - then a couple of days later the same thing occurs all by iteself.

The error is:

[t 0] 11/10/10, 19:18:16: EVENT: An error occurred while accessing the mailbox for user [my email address] on the POP3 server [my mail server]. The error code was 0x800ccc0d. Verify that the server and account settings are correct, and that the internet connection is functioning properly.

A few different google searches have turned up nothing except "check your internet connection" (it's working fine).  Obviously, restarting the server every time this occurs is not feasible.

Has anyone else seen this problem before, or have any ideas how to fix it?

Cheers,

Tim.
0
Comment
Question by:nulliusinverba
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 29

Expert Comment

by:Michael Pfister
ID: 34102703
When in error state: can you still resolve the pop3 servers name?
nslookup <pop3.mailservr>

Can you still telnet to your pop3 server?

telnet <pop3.mailservr> 110

Also enable detailed logging in POP3 Connector


0
 
LVL 1

Author Comment

by:nulliusinverba
ID: 34116706
Thanks, mate.

Have been able to telnet and nslookup when it's down.  In the meantime, it has magically fixed itself, then magically died again.

Verbose logging enabled, a little bit extra here:

[t 0] 11/12/10, 19:05:36: EVENT: An error occurred while accessing the mailbox for user '[me]' on the POP3 server '[server]'. The error code was 0x800ccc0d. Verify that the server and account settings are correct, and that the internet connection is functioning properly.
[t 0] 11/12/10, 19:10:36: (AsyncConn[ mail.kjriskgroup.com:110 ]) Connecting to '[server]' on port 110.
[t 0] 11/12/10, 19:10:36: (AsyncConn[ mail.kjriskgroup.com:110 ]) GetHostByName err: WSAGETASYNCERROR = 11001
[t 0] 11/12/10, 19:10:36: (POP3) ERROR: "The host '[server]' could not be found. Please verify that you have entered the server name correctly.
", hr=800ccc0d
0
 
LVL 29

Accepted Solution

by:
Michael Pfister earned 2000 total points
ID: 34118116
Very strange. From the log it looks like you have intermittent DNS probs. On the other hand telnet is working..

How is the SBS connected to the Internet? 2nd NIC or the entire network via a router?
On the internal NIC, are the DNS server settings point to the servers internal IP? In DNS server, where are you forwarding to?
Maybe posting the output of "ipconfig /all" on the server would be good
in the meantime you may want to add the IP of your mail host to
C:\WINDOWS\system32\drivers\etc\hosts
If your problem goes away, its definitely a DNS problem.
0
 
LVL 1

Author Closing Comment

by:nulliusinverba
ID: 34142025
I believe it is a DNS problem.

Thanks for your help.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've often see, or have been asked, the question about the difference between the Exchange 2010 SP1 version, available as part of Small Business Server (SBS) 2011, and the “normal” Exchange 2010 SP1 Standard. The answer to the question is relativ…
You may have discovered the 'Compatibility View Settings' workaround for making your SBS 2008 Remote Web Workplace 'connect to a computer' section stops 'working around' after a Windows 10 client upgrade.  That can be fixed so it 'works around' agai…
This course is ideal for IT System Administrators working with VMware vSphere and its associated products in their company infrastructure. This course teaches you how to install and maintain this virtualization technology to store data, prevent vuln…
Is your data getting by on basic protection measures? In today’s climate of debilitating malware and ransomware—like WannaCry—that may not be enough. You need to establish more than basics, like a recovery plan that protects both data and endpoints.…
Suggested Courses

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question