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Performance metrics measurable in ICT for a CIO.

Posted on 2010-11-09
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Hi,

Performance metrics measurable in ICT for a CIO.

I know the question is lame.

But wanted to know whats the measurable metrics in IT team that a CIO would be interested.

regards
Raja
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Question by:bsharath
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x3man earned 500 total points
ID: 34100482
If we are talking about evaluating the team's performance then I would expect the CIO to be interested in knowing if any Service Level Agreements that are in place are being met. Presuming that they are in place? Have a look at wikipedia description of SLA's: http://en.wikipedia.org/wiki/Service_level_agreement (this has a section on common metrics).
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by:bsharath
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Thanks sorry for the delay
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