Solved

Exchange 2007\Outlook 2010 - Out of office unable to connect to server

Posted on 2010-11-10
5
2,964 Views
Last Modified: 2012-05-10
I'm running exchange 2007 and outlook 2010, when i try and open the out of office assistant it says that it's unable to retrieve the settings from the server. However, when i open my OWA account i can set it up there no problem.
0
Comment
Question by:Diskal
5 Comments
 

Expert Comment

by:MagicalTrevor
ID: 34100422
Try installing SP1 to your Exchange server if you havent already done so. It fixes alot of issues, including the one you are describing. Are you already running SP1?
0
 

Author Comment

by:Diskal
ID: 34100811
I'm running SP2
0
 
LVL 2

Accepted Solution

by:
khurram008 earned 500 total points
ID: 34119244
The issue is with Autodiscover.yourdomain.com and certificate settings. Outlook 2007/2010 Out Of Office Assistant and Automatic Reples are depending on autodiscover settings. If your outlook clients cannot resolve autodiscover.domain.com to Exchange Server, Out Of Office Assistant will not work.

To resolve this issue, first of all make sure that you have a valid certificate for mail.yourdomain.com which must have additional SAN name for autodiscover.yourdomain.com. You can get these SAN based certificate (Unified Communicatin Certificate) from www.digicert.com or www.globalsign.com. Install these certificate on your Exchange CAS Server. Make sure that your internal & external DNS (ISP DNS) Servers can resolve autodiscover.yourdomain.com to Exchange CAS Server. Outlook clients from local lan as well as from internet can resolve autodiscover.yourdomain.com correctly. These changes will make your out of office assistant to work.

If you already have these settings configured, please test your exchange server by www.testexchangeconnectivity.com for all settings.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 34869200
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now