Solved

WD USB My Passport drive

Posted on 2010-11-10
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Last Modified: 2012-05-10
I have a WD USB My Passport drive 320 GB which was working fine until yesterday.When I plug in the drive it gets detected as normal but does not get the drive letter.It does not show in "My Computer",but is there in "Device manager".Also it does not appear in "Disk Management".
I have tried some data recovery softwares but they say that the drive sectors are locked or inaccesible.Is there any way I can make the drive usable?  
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Question by:ikhanr74
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17 Comments
 
LVL 7

Expert Comment

by:OxygenITSolutions
ID: 34100397
Have you done a Rescan Disks in Disk Management?

Does the disk make any unusual sounds like clicking?
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LVL 9

Expert Comment

by:faizbaig
ID: 34100410
We can give a try following
-> Try Different USB Port of system.
->  Change USB cable and try.
-> To confirm its not DRIVE problem...try on different PC.
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Expert Comment

by:F_A_H_D
ID: 34100419
try it in other computer ... if the same result .. thats mean ou need to give back for warranty
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Author Comment

by:ikhanr74
ID: 34100437
Yes I have done rescan disk many times.

It does not make any un usual sounds
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Author Comment

by:ikhanr74
ID: 34100447
I have tried it on many other computers.Changed the cable.
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Expert Comment

by:OxygenITSolutions
ID: 34100459
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Author Comment

by:ikhanr74
ID: 34100465
Tried that WD website and their software,but of no use.
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LVL 9

Expert Comment

by:faizbaig
ID: 34100478
Some time its WD circuit board issue and hard drive is in good condition ..I would recommend to to use or purchase non branded USB enclosure to over come this problem.

Note : Avoid using USB Thumb or external drives on Desktop Front end USB ports.
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LVL 17

Expert Comment

by:houssam_ballout
ID: 34100570
Did you try system restore?
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Author Comment

by:ikhanr74
ID: 34100648
external USB eclosure in not an option because the hard has an embedded usb port which connects to the cable
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LVL 9

Expert Comment

by:faizbaig
ID: 34100683
-> Do you feel spin of drive ? If Yes, mean drive is ok.
If its circuit issue not much we can do.

We can only try different options....
-> Try cable with 2 USB connectors on the system end (one for power and one for data transfer)
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LVL 30

Assisted Solution

by:flubbster
flubbster earned 250 total points
ID: 34101514
You may be able to remove the case and plug the sata drive directly into a sata dock. They work great.

It looks impossible to open, but I justy searched on youtube and the net and apparently it is not bad. There are many videos on youtube showing exactly how to do it.

It very well may be that the usb interface is dead. If that is the case, then the dock will work.
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LVL 1

Expert Comment

by:Taha_sk
ID: 34101618
just a thought,

try in windows safe mode. Again check in disk management if it appears. by any chance if does and not in windows explorer (my computer) try changing the drive letter in disk management.

Thanks
Taha
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Author Comment

by:ikhanr74
ID: 34108480

The problem is beyond assigning drive letters,rescanning disk,trying other USB ports or computers.I think I will need to update the firmware of the disk which I am unfortunately unable to do as the firmware updatet  program (from WD website) ends up in unexpected error
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LVL 9

Assisted Solution

by:faizbaig
faizbaig earned 250 total points
ID: 34108540
I feel without firmware update the basic access to drive is minimum expectation and requirement, I doubt without drive access firmware update is possiable or will make any difference.

 Myself using WD too and face similar issue of "no access to drive"  I manage to disintegrate the cover and remove the drive and use in different USB sata or USB IDE enclosure (as per requirement).

Hope the version of drive (WD) you are using disintegrate and can be use on different USB enclosure.

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Accepted Solution

by:
ikhanr74 earned 0 total points
ID: 34215186
Sorry to say that my problem is still unsolved.I have sent the drive for warranty and will be deleting this question.
Thank you for all who tried to help me out
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Author Closing Comment

by:ikhanr74
ID: 34237293
Closing the question
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