?
Solved

Why won't Blackberry Enterprise Server Express install ?

Posted on 2010-11-10
7
Medium Priority
?
2,860 Views
Last Modified: 2012-06-21
We have downloaded BES Express 5.0 for Exchange and tried to install it.  We followed the steps online to create the besadmin user with all the appropriate rights and also allowed the "log on locally" setting etc.  

The first part of the installation works fine where it asks you to create an SQL Express installation etc and then reboots the server. When the server reboots and we log on to the server as besadmin the installation continues and asks for the CAL and SRP details.  This is accepted and then progresses to the next stage.

This is the MAPI settings section.  We enter the name of the Exchange 2007 server and also specify the besadmin user and it resolves the mailbox name.  However, when we click on next an error appears stating "An unexpected error occurred.  Refer to the installation log file for more information".  When we look in the installation log there is nothing in there that suggests why this is happening.  A screenshot of this error has been provided.

Can anyone offer any advice as to how we can fix this ?

Many thanks in advance
bes-express.jpg
0
Comment
Question by:PurityIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 14

Expert Comment

by:Ehab Salem
ID: 34100782
Are you installing on the same machine as Exchange?
0
 

Author Comment

by:PurityIT
ID: 34100793
Hi and thanks for your post,

Yes, we are installing on the same machine as the Exchange 2007 server.  This machine is Windows Server 2008 64-bit with Service Pack 2
0
 
LVL 14

Expert Comment

by:Ehab Salem
ID: 34100798
I advice installing on a separate machine.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:PurityIT
ID: 34100876
Hi,

This isn't an option and this type of install is supported
0
 

Accepted Solution

by:
PurityIT earned 0 total points
ID: 34118662
The problem was due to IPv6 being in use on the server.  We disabled it as per the registry entry in the MS Support article below and this then allowed us to install the BES Express software:

http://support.microsoft.com/kb/929852
0
 

Author Closing Comment

by:PurityIT
ID: 34143593
IPv6 had to be disabled
0
 
LVL 2

Expert Comment

by:brian_appliedcpu
ID: 34224122
Which ones did you run and on what servers?  The exchange? The BB?
thanks
0

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question