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Remote computer cant connect to mailhost

Posted on 2010-11-10
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Last Modified: 2012-05-10
Hi,

My computer at home is set up to connect to the mailhost server at work so I can view my outlook emails from home. This has hit an error and I can no longer access internet or my emails, both of which were through the work server.
Local office computers, are able to recieve their emails and access the internet. Although they are currently having a problem were a reboot is needed maybe twice a week, some service seems to be causing an issue.

Has anyone any suggestions what could be stopping my connection to the mailhost.
From my own PC I can ping the router and the lights are on the router all flashing correctly for an internet connection.

All help is greatly appreciated.
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Question by:GerardMcL_1
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11 Comments
 

Author Comment

by:GerardMcL_1
ID: 34101512
Hi, I have examined dns logs ono server and I have gotten both event id 4004 and 4015 in the last few days.
The DNS service is running as is the Windows Time service which seems to be connected with a 4004 error (or so Ive just read on the internet) - Im pretty new to servers.
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Expert Comment

by:EndureKona
ID: 34102484
Are you using Outlook Anywhere?  or VPN?   Are you using Exchange and if so what version?
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Author Comment

by:GerardMcL_1
ID: 34102733
Yes using Outlook, con is on the machine, I'm not using it though and its ms server 2003, am I right to assume the faults lies with the server?
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Expert Comment

by:EndureKona
ID: 34102810
Exchange 2003 with Outlook?   And it was working at some point?
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Author Comment

by:GerardMcL_1
ID: 34102974
Yes it was working until yesterday
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Expert Comment

by:EndureKona
ID: 34103746
Can you reboot the server?
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Author Comment

by:GerardMcL_1
ID: 34105045
Yes I rebooted the server but no change, is there anything on the server that would be specific to a remote client as all local clients are fine?
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Accepted Solution

by:
EndureKona earned 500 total points
ID: 34105075
Well the certificate might be expired which would cause this if you are using Outlook anywhere...if you go to the owa site do you get a cert error?   Do you see an expired date?
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Author Comment

by:GerardMcL_1
ID: 34110696
Sorry I wont be able to check this until tomorrow, I had to leave office.
In the meantime, I connect to office from home through a VPN, are there any settings specific to this that could be causing me bother?
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Assisted Solution

by:GerardMcL_1
GerardMcL_1 earned 0 total points
ID: 34144396
The routing and remote services service was disabled on the server.
i changed this to automatic and started the service and was able to connect to the network again.
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Author Closing Comment

by:GerardMcL_1
ID: 34182358
Hi, the routing and remote services solved the error for me but I have given you points for all the help and the tip about certificates has come in handy too.

Thank you.
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