Solved

Can't delete "Phantom" public folder in outlook, not in ESM

Posted on 2010-11-10
6
831 Views
Last Modified: 2012-05-10
Hello all,

We have a very simple, 1-server exchange setup here.  We're running Exchange 2003 on Server 2003.  

I have a public folder (calendar) that shows up in the public folder list in Outlook.  It's generally viewable, even on a new PC, so the information is on the server.  If you click on the name of the folder, however, you get a message: ""Cannot display the folder.  This folder cannot be opened because there is a configuration problem on the server."  Similarly, I am unable to view the folder's properties (nearly identical error message), and the options to delete it are greyed out.

When I go to our exchange server and look in the ESM, this folder does not exist.  I can see the parent folder, I can see other folders that also share the parent folder, but this one is nowhere to be found.

Any thoughts on how I can either fix the folder, or at least make it accessible enough so that I can delete it?  It's simply a scheduling calendar for one of our conference rooms, so I'm not worried about losing the data.  Deleting and re-creating is an option.
0
Comment
Question by:Jason_Place
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 22

Expert Comment

by:Rick Hobbs
ID: 34108880
Deleting and re-creating the the parent folder is the solution.
0
 
LVL 1

Author Comment

by:Jason_Place
ID: 34111185
On attempting to delete the parent folder, I get another "configuration problem on the server" error.  It did delete the other items before it in the parent folder, so I'm assuming it dead-ended when trying to delete the messed up folder.
0
 
LVL 22

Expert Comment

by:Rick Hobbs
ID: 34114571
Make a good backup and then run eseutil /fix
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
LVL 22

Expert Comment

by:Rick Hobbs
ID: 34114593
Sorry, the switch is wrong.  Please refer to:
http://technet.microsoft.com/en-us/library/aa998249%28EXCHG.80%29.aspx
0
 
LVL 13

Accepted Solution

by:
AshwinRaj111 earned 500 total points
ID: 34151736

You would have to Dismount the Public Folder Store.

Then from the Command prompt run the Isinteg Command.

Isinteg -s Server Name -test alltests -fix

Then choose the number corresponding to the Public Folder Database.

Once the command runs successfully check and see if the no of errors warnings and fixes all show as 0.

If not then you would have to run the command again.
0
 
LVL 1

Author Closing Comment

by:Jason_Place
ID: 34154381
Awesome, this worked perfectly.  Thanks!
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question