We help IT Professionals succeed at work.

SBS 2008 CompanyWeb Not Working

mcolonas
mcolonas asked
on
2,730 Views
Last Modified: 2012-05-10
Recently the CompanyWeb page stopped working.

When I go to http://companyweb.domainname.local it brings up the IIS7 spash logo. If I go to DNS and check the Forward Lookup Zones and then expand the domain name I get:
Companyweb   Alias(CNAME)  svrname.internaldomainname.local  static. I restarted the IIS service and SharePoint services.

I then tried following the procedures in http://technet.microsoft.com/en-us/library/dd548330(WS.10).aspx 'Repair User Access to the Internal Website', I get 'Error' - not much help with that.

I did notice that when in the above process it mentioned '10.For the Path, type C:\Program Files\Windows Small Business Server\Bin\webapp\InternalWebsite' I saw that I don't even have the 'InternalWebsite' directory. Does this step create it? Or is it entirely missing? If it does't create it, then how do I re-create it? I'm assuming that is where the companyweb page is located. Is that a correct assumption?

Any help would be appreciated. Thanks. MJ
Comment
Watch Question

CERTIFIED EXPERT
Top Expert 2013
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
I tried the first step 3 times. The message I get at the end is : 'Total number of unsuccessful configuraiton settings: 3'. As per the links instructions, I went to check the binding for the Default Website. I'm not sure what I should and shouldn't be seeing. Can you advise me on this please?
CERTIFIED EXPERT
Top Expert 2013

Commented:
I am afraid I am not much help as I have not personally encountered the issue with the updates though it is quite common. It is also possible it is not related. You did run the psconfig command from an elevated command prompt? (should see "Administrator" in the title bar of the command prompt window).

Author

Commented:
Yes, it was run with an elevator comand prompt. I've been trying and trying. I read one blog where a guy had to do it 6 times and it finally worked. Not so with me... Any idea on how to totally reinstall WSS and companyweb?
CERTIFIED EXPERT
Top Expert 2013
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
I'm reviewing the procedures now from the link you sent and trying to decide whether to 'Repair user access to the internal Web site' or 'Reinstall Windows SharePoint Services'. Trying to ascertain which would be a better fit. I'll let you know.

Author

Commented:
I tried the 'Repair user access to the internal Wegb site' (http://technet.microsoft.com/en-us/library/dd548330(WS.10).aspx) procedure. I keep getting an error on the final step in Share Point Central Administrator after all is done, it continually gives me an 'Error' with no more information than that.

Upon further investigation, I noticed that the directory 'C:\Program Files\Windows Small Business Server\Bin\webapp\InternalWebsite' was missing. I restored that directory from a backup hoping that it would re-connect what it requires from that directory. It still didn't help. I also noticed that in the above procedure in steps 15 - 21, that there is no SBS SharePoint in IIS Manager to click on to edit the bindings - I finally did find out how to set the bindings, if they were there.

I am reluctant to try the article 'Reinstall Windows SharePoint Services' http://technet.microsoft.com/en-us/library/dd548327(WS.10).aspx, in that, I will be at the same place after I put in those updates. I would prefer to try and fix what is there since it was operating nicely prior to the updates 10/12.

Any advice?  MJ
CERTIFIED EXPERT
Top Expert 2013

Commented:
Sorry I don't have any other suggestions, but perhaps others will.
--Rob

Author

Commented:
Several MVP's have reviewed the processes that I have tried and claim that since this is an update/patch issue, that I've the right to contact Microsoft . They (MS) said that they will contact me within 8 business hours. I will leave this thread open and post a solution that hopefully will help someone else. Thanks for all your support. MJ
CERTIFIED EXPERT
Top Expert 2013

Commented:
As a patch issue it is very possible it is a free cal. That is a good suggestion. Let us know how you make out.
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Top Expert 2013

Commented:
Thanks very much mcolonas for the update. I am sure this will be a great benefit to others. Glad you were able to resolve.
Cheers!
--Rob

Author

Commented:
Though the initial problem could not be remedied, the problem(s) was resolved.
MJ
CERTIFIED EXPERT
Top Expert 2013

Commented:
Thanks mcolonas.
Cheers!
--Rob

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.