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SBS 2008 CompanyWeb Not Working

Posted on 2010-11-10
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Last Modified: 2012-05-10
Recently the CompanyWeb page stopped working.

When I go to http://companyweb.domainname.local it brings up the IIS7 spash logo. If I go to DNS and check the Forward Lookup Zones and then expand the domain name I get:
Companyweb   Alias(CNAME)  svrname.internaldomainname.local  static. I restarted the IIS service and SharePoint services.

I then tried following the procedures in http://technet.microsoft.com/en-us/library/dd548330(WS.10).aspx 'Repair User Access to the Internal Website', I get 'Error' - not much help with that.

I did notice that when in the above process it mentioned '10.For the Path, type C:\Program Files\Windows Small Business Server\Bin\webapp\InternalWebsite' I saw that I don't even have the 'InternalWebsite' directory. Does this step create it? Or is it entirely missing? If it does't create it, then how do I re-create it? I'm assuming that is where the companyweb page is located. Is that a correct assumption?

Any help would be appreciated. Thanks. MJ
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Question by:mcolonas
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Rob Williams earned 500 total points
ID: 34102924
There is a known issue with company web after 2 Microsoft updates. Might this be related to your problem?
http://blogs.technet.com/b/sbs/archive/2010/06/18/companyweb-and-sharepoint-central-admin-not-accessible-after-installing-kb983444.aspx
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Author Comment

by:mcolonas
ID: 34103365
I tried the first step 3 times. The message I get at the end is : 'Total number of unsuccessful configuraiton settings: 3'. As per the links instructions, I went to check the binding for the Default Website. I'm not sure what I should and shouldn't be seeing. Can you advise me on this please?
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by:Rob Williams
ID: 34103620
I am afraid I am not much help as I have not personally encountered the issue with the updates though it is quite common. It is also possible it is not related. You did run the psconfig command from an elevated command prompt? (should see "Administrator" in the title bar of the command prompt window).
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Author Comment

by:mcolonas
ID: 34106540
Yes, it was run with an elevator comand prompt. I've been trying and trying. I read one blog where a guy had to do it 6 times and it finally worked. Not so with me... Any idea on how to totally reinstall WSS and companyweb?
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by:Rob Williams
Rob Williams earned 500 total points
ID: 34106637
I have never had to do so but you could review the following:
http://technet.microsoft.com/en-us/library/dd548327(WS.10).aspx
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Author Comment

by:mcolonas
ID: 34106861
I'm reviewing the procedures now from the link you sent and trying to decide whether to 'Repair user access to the internal Web site' or 'Reinstall Windows SharePoint Services'. Trying to ascertain which would be a better fit. I'll let you know.
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Author Comment

by:mcolonas
ID: 34117681
I tried the 'Repair user access to the internal Wegb site' (http://technet.microsoft.com/en-us/library/dd548330(WS.10).aspx) procedure. I keep getting an error on the final step in Share Point Central Administrator after all is done, it continually gives me an 'Error' with no more information than that.

Upon further investigation, I noticed that the directory 'C:\Program Files\Windows Small Business Server\Bin\webapp\InternalWebsite' was missing. I restored that directory from a backup hoping that it would re-connect what it requires from that directory. It still didn't help. I also noticed that in the above procedure in steps 15 - 21, that there is no SBS SharePoint in IIS Manager to click on to edit the bindings - I finally did find out how to set the bindings, if they were there.

I am reluctant to try the article 'Reinstall Windows SharePoint Services' http://technet.microsoft.com/en-us/library/dd548327(WS.10).aspx, in that, I will be at the same place after I put in those updates. I would prefer to try and fix what is there since it was operating nicely prior to the updates 10/12.

Any advice?  MJ
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Expert Comment

by:Rob Williams
ID: 34117700
Sorry I don't have any other suggestions, but perhaps others will.
--Rob
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Author Comment

by:mcolonas
ID: 34140263
Several MVP's have reviewed the processes that I have tried and claim that since this is an update/patch issue, that I've the right to contact Microsoft . They (MS) said that they will contact me within 8 business hours. I will leave this thread open and post a solution that hopefully will help someone else. Thanks for all your support. MJ
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Expert Comment

by:Rob Williams
ID: 34141393
As a patch issue it is very possible it is a free cal. That is a good suggestion. Let us know how you make out.
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Assisted Solution

by:mcolonas
mcolonas earned 0 total points
ID: 34175566
This particular solution that worked for me may not work for you. This particular companyweb was not yet used in this particular company. Therefore, because I was missing the page itself, Microsoft (MS) and I decided it was just best to remove WSS and reinstall. For those of you interested here was the procedure that we followed:

PROBLEM:
Unable to browse companyweb after installing some updates

RESOLUTION:

•      Opened IIS Manager, able to browse sharepoint central admin, but no SBS Sharepoint present there. Checked the App Pool, found sharepoint-80 present there.
•      Ran PSSconfig wizard, it gave an error :
Failed to upgrade SharePoint Products and Technologies.
An exception of type Microsoft.SharePoint.Upgrade.SPUpgradeException was thrown.
  Additional exception information: Upgrade completed with errors.  Review the u
pgrade.log file located in C:\Program Files\Common Files\Microsoft Shared\Web Se
rver Extensions\12\Logs\Upgrade.log.  The number of errors and warnings is liste
d at the end of the upgrade log file.

•      We decided to reinstall Sharepoint since we did not have any database to recover since it was a blank companyweb anyways. Also the SBS Sharepoint website (companyweb) was missing.
•      Uninstalled Sharepoint (via Programs & Features) :
1.      Launched SQL Server Management Studio Express as an administrator.
2.      Connected to \\.\pipe\MSSQL$MICROSOFT##SSEE\sql\query
3.      Detached the following databases -  SharePoint_*,  ShareWebDb,  WSS_*
4.      Checked IIS & deleted old WSS sites. We also deleted the Application pool for Sharepoint Central Admin & sharepoint-80.
5.      Moved SHAREPOINT database files from C:\Windows\SYSMSI\SSEE\MSSQL.2005\MSSQL\Data to a temporary location- backup.

•      Reinstalled Sharepoint :
 
1.      Browsed to C:\Program files\Windows Small Business server\bin\CMPNENTS\WSS\ & ran setup.exe
2.      Clicked "Advanced" install button
3.      Chose "Web Front End" radio button and clicked "Install Now"
4.      Made sure "Run the SharePoint Products and Technologies Configuration Wizard now" is checked and clicked "Close"
5.      Clicked Next
6.      Clicked Yes to the services restart warning
7.      Chose "No, I want to create a new server farm" and click Next
8.      Entered the following on the Specify Configuration Database Settings page and clicked next:
9.       Database Server == SERVERNAME\Microsoft##SSEE
10.       Database Name == SharePoint_Config_29c26fca-17b8-48c1-9704-b869932abcb6
11.       Username == Domain\AdminUser
12.       Password == Your Password
13.      Accepted the default of NTLM and click Next
14.      Clicked Next on the Advanced Settings page
15.      Clicked Finish.

•      Copied the sharepoint configured .exe & .xml file to C:\Program files\Windows Small Business server\bin & ran them.  
•      Checked & found that the blank companyweb was created & was working fine.
•      Ran IAMW wizard to browse it externally.

I hope this helps others as it was an incredibly exasperating experience. Bottom line, it is working now and knowledge was gained.
MJ
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Expert Comment

by:Rob Williams
ID: 34176592
Thanks very much mcolonas for the update. I am sure this will be a great benefit to others. Glad you were able to resolve.
Cheers!
--Rob
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Author Closing Comment

by:mcolonas
ID: 34203730
Though the initial problem could not be remedied, the problem(s) was resolved.
MJ
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LVL 77

Expert Comment

by:Rob Williams
ID: 34204713
Thanks mcolonas.
Cheers!
--Rob
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