• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 641
  • Last Modified:

The Destination Server for this recipient could not be found in Domain Name Service

I am suddenly getting this message today for this recipient.  I am replying to his email so I'm not retyping his email address.

The destination server for this recipient could not be found in Domain Name Service (DNS).  Please verify the email address and retry.  If that fails, contact your administrator.
            <webmail.arnorthamerica.com #5.4.0>

It has been working up until today.  I've done the blacklist check with our email but it doesn't show that we are blacklisted anywhere.

Ricky
0
RickyZolen
Asked:
RickyZolen
  • 4
  • 3
3 Solutions
 
avilovCommented:
what do you get for that recipient domain mx record?

at command prompt type
nslookup
set type=mx
domainname of recipient email (ex. example.com)

you should see one or more host names and below them IPs of these hosts.

if you don't see any hosts or IP part is emtpy, then recipient domain has some configuration issues


0
 
RickyZolenAuthor Commented:
I get the following:

Server:  UnKown
Address:  10.0.0.250

*** UnKnown can't find ar-cc.com.cn:  Non-esistent domain

0
 
avilovCommented:
they have some problems with that domain config. below is whois info for that domain which lists their name server, when i query that name server for MX record it returns nothing

[user@host:~]$ whois ar-cc.com.cn
[Querying whois.cnnic.net.cn]
[whois.cnnic.net.cn]
Domain Name: ar-cc.com.cn
ROID: 20080821s10011s35931094-cn
Domain Status: clientHold
Registrant Organization: \u4e0a\u6d77\u4ebf\u4e39
Registrant Name: \u5b59\u7ea2\u4f1f
Administrative Email: linda@ar-cc.com.cn
Sponsoring Registrar: \u5317\u4eac\u65b0\u7f51\u4e92\u8054\u79d1\u6280\u6709\u9650\u516c\u53f8
Name Server:ns11.edong.com
Name Server:ns12.edong.com
Registration Date: 2008-08-21 13:17
Expiration Date: 2014-08-21 13:17



[user@host:~]$ dig @ns11.edong.com ar-cc.com.cn mx

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> @ns11.edong.com ar-cc.com.cn mx
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37621
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 13, ADDITIONAL: 0

;; QUESTION SECTION:
;ar-cc.com.cn.                  IN      MX

;; AUTHORITY SECTION:
.                       3600000 IN      NS      M.ROOT-SERVERS.NET.
.                       3600000 IN      NS      A.ROOT-SERVERS.NET.
.                       3600000 IN      NS      B.ROOT-SERVERS.NET.
.                       3600000 IN      NS      C.ROOT-SERVERS.NET.
.                       3600000 IN      NS      D.ROOT-SERVERS.NET.
.                       3600000 IN      NS      E.ROOT-SERVERS.NET.
.                       3600000 IN      NS      F.ROOT-SERVERS.NET.
.                       3600000 IN      NS      G.ROOT-SERVERS.NET.
.                       3600000 IN      NS      H.ROOT-SERVERS.NET.
.                       3600000 IN      NS      I.ROOT-SERVERS.NET.
.                       3600000 IN      NS      J.ROOT-SERVERS.NET.
.                       3600000 IN      NS      K.ROOT-SERVERS.NET.
.                       3600000 IN      NS      L.ROOT-SERVERS.NET.

;; Query time: 221 msec
;; SERVER: 61.147.124.145#53(61.147.124.145)
;; WHEN: Wed Nov 10 07:30:07 2010
;; MSG SIZE  rcvd: 241
 
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
avilovCommented:
but the second NS is configured just fine.

you probably should alert your email recipient about that issue. They are losing lots of emails


]$ dig @ns12.edong.com ar-cc.com.cn mx

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> @ns12.edong.com ar-cc.com.cn mx
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10371
;; flags: qr aa rd; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;ar-cc.com.cn.                  IN      MX

;; ANSWER SECTION:
ar-cc.com.cn.           3600    IN      MX      5 mxwcom.263xmail.com.
ar-cc.com.cn.           3600    IN      MX      10 mxcom.263xmail.com.

;; AUTHORITY SECTION:
ar-cc.com.cn.           3600    IN      NS      ns11.edong.com.
ar-cc.com.cn.           3600    IN      NS      ns12.edong.com.

;; ADDITIONAL SECTION:
ns11.edong.com.         600     IN      A       61.147.124.145
ns12.edong.com.         600     IN      A       58.215.76.153

;; Query time: 205 msec
;; SERVER: 58.215.76.153#53(58.215.76.153)
;; WHEN: Wed Nov 10 07:33:46 2010
;; MSG SIZE  rcvd: 163
 
0
 
RickyZolenAuthor Commented:
I will let them know what you have here.  Any suggestions if there is anything I can do to let our emails get through to them again.  Because they had been up until today.  
0
 
avilovCommented:
your email server probably randomly uses one of 2 name servers for that domain every time it tries to get mail server  IP for  ar-cc.com.cn.

and because of that if it hit ns12.edong.com it'll start working again, until it hit misconfigured ns11 again
0
 
RickyZolenAuthor Commented:
Thank you I will have to keep trying and let them know their issue.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now