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The Destination Server for this recipient could not be found in Domain Name Service

Posted on 2010-11-10
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Last Modified: 2012-05-10
I am suddenly getting this message today for this recipient.  I am replying to his email so I'm not retyping his email address.

The destination server for this recipient could not be found in Domain Name Service (DNS).  Please verify the email address and retry.  If that fails, contact your administrator.
            <webmail.arnorthamerica.com #5.4.0>

It has been working up until today.  I've done the blacklist check with our email but it doesn't show that we are blacklisted anywhere.

Ricky
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Question by:RickyZolen
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Expert Comment

by:avilov
ID: 34103387
what do you get for that recipient domain mx record?

at command prompt type
nslookup
set type=mx
domainname of recipient email (ex. example.com)

you should see one or more host names and below them IPs of these hosts.

if you don't see any hosts or IP part is emtpy, then recipient domain has some configuration issues


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Author Comment

by:RickyZolen
ID: 34103441
I get the following:

Server:  UnKown
Address:  10.0.0.250

*** UnKnown can't find ar-cc.com.cn:  Non-esistent domain

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Assisted Solution

by:avilov
avilov earned 500 total points
ID: 34103491
they have some problems with that domain config. below is whois info for that domain which lists their name server, when i query that name server for MX record it returns nothing

[user@host:~]$ whois ar-cc.com.cn
[Querying whois.cnnic.net.cn]
[whois.cnnic.net.cn]
Domain Name: ar-cc.com.cn
ROID: 20080821s10011s35931094-cn
Domain Status: clientHold
Registrant Organization: \u4e0a\u6d77\u4ebf\u4e39
Registrant Name: \u5b59\u7ea2\u4f1f
Administrative Email: linda@ar-cc.com.cn
Sponsoring Registrar: \u5317\u4eac\u65b0\u7f51\u4e92\u8054\u79d1\u6280\u6709\u9650\u516c\u53f8
Name Server:ns11.edong.com
Name Server:ns12.edong.com
Registration Date: 2008-08-21 13:17
Expiration Date: 2014-08-21 13:17



[user@host:~]$ dig @ns11.edong.com ar-cc.com.cn mx

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> @ns11.edong.com ar-cc.com.cn mx
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37621
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 13, ADDITIONAL: 0

;; QUESTION SECTION:
;ar-cc.com.cn.                  IN      MX

;; AUTHORITY SECTION:
.                       3600000 IN      NS      M.ROOT-SERVERS.NET.
.                       3600000 IN      NS      A.ROOT-SERVERS.NET.
.                       3600000 IN      NS      B.ROOT-SERVERS.NET.
.                       3600000 IN      NS      C.ROOT-SERVERS.NET.
.                       3600000 IN      NS      D.ROOT-SERVERS.NET.
.                       3600000 IN      NS      E.ROOT-SERVERS.NET.
.                       3600000 IN      NS      F.ROOT-SERVERS.NET.
.                       3600000 IN      NS      G.ROOT-SERVERS.NET.
.                       3600000 IN      NS      H.ROOT-SERVERS.NET.
.                       3600000 IN      NS      I.ROOT-SERVERS.NET.
.                       3600000 IN      NS      J.ROOT-SERVERS.NET.
.                       3600000 IN      NS      K.ROOT-SERVERS.NET.
.                       3600000 IN      NS      L.ROOT-SERVERS.NET.

;; Query time: 221 msec
;; SERVER: 61.147.124.145#53(61.147.124.145)
;; WHEN: Wed Nov 10 07:30:07 2010
;; MSG SIZE  rcvd: 241
 
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Accepted Solution

by:
avilov earned 500 total points
ID: 34103518
but the second NS is configured just fine.

you probably should alert your email recipient about that issue. They are losing lots of emails


]$ dig @ns12.edong.com ar-cc.com.cn mx

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> @ns12.edong.com ar-cc.com.cn mx
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10371
;; flags: qr aa rd; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;ar-cc.com.cn.                  IN      MX

;; ANSWER SECTION:
ar-cc.com.cn.           3600    IN      MX      5 mxwcom.263xmail.com.
ar-cc.com.cn.           3600    IN      MX      10 mxcom.263xmail.com.

;; AUTHORITY SECTION:
ar-cc.com.cn.           3600    IN      NS      ns11.edong.com.
ar-cc.com.cn.           3600    IN      NS      ns12.edong.com.

;; ADDITIONAL SECTION:
ns11.edong.com.         600     IN      A       61.147.124.145
ns12.edong.com.         600     IN      A       58.215.76.153

;; Query time: 205 msec
;; SERVER: 58.215.76.153#53(58.215.76.153)
;; WHEN: Wed Nov 10 07:33:46 2010
;; MSG SIZE  rcvd: 163
 
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Author Comment

by:RickyZolen
ID: 34103588
I will let them know what you have here.  Any suggestions if there is anything I can do to let our emails get through to them again.  Because they had been up until today.  
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LVL 9

Assisted Solution

by:avilov
avilov earned 500 total points
ID: 34103725
your email server probably randomly uses one of 2 name servers for that domain every time it tries to get mail server  IP for  ar-cc.com.cn.

and because of that if it hit ns12.edong.com it'll start working again, until it hit misconfigured ns11 again
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Author Comment

by:RickyZolen
ID: 34103743
Thank you I will have to keep trying and let them know their issue.
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