?
Solved

The Destination Server for this recipient could not be found in Domain Name Service

Posted on 2010-11-10
7
Medium Priority
?
622 Views
Last Modified: 2012-05-10
I am suddenly getting this message today for this recipient.  I am replying to his email so I'm not retyping his email address.

The destination server for this recipient could not be found in Domain Name Service (DNS).  Please verify the email address and retry.  If that fails, contact your administrator.
            <webmail.arnorthamerica.com #5.4.0>

It has been working up until today.  I've done the blacklist check with our email but it doesn't show that we are blacklisted anywhere.

Ricky
0
Comment
Question by:RickyZolen
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 9

Expert Comment

by:avilov
ID: 34103387
what do you get for that recipient domain mx record?

at command prompt type
nslookup
set type=mx
domainname of recipient email (ex. example.com)

you should see one or more host names and below them IPs of these hosts.

if you don't see any hosts or IP part is emtpy, then recipient domain has some configuration issues


0
 

Author Comment

by:RickyZolen
ID: 34103441
I get the following:

Server:  UnKown
Address:  10.0.0.250

*** UnKnown can't find ar-cc.com.cn:  Non-esistent domain

0
 
LVL 9

Assisted Solution

by:avilov
avilov earned 2000 total points
ID: 34103491
they have some problems with that domain config. below is whois info for that domain which lists their name server, when i query that name server for MX record it returns nothing

[user@host:~]$ whois ar-cc.com.cn
[Querying whois.cnnic.net.cn]
[whois.cnnic.net.cn]
Domain Name: ar-cc.com.cn
ROID: 20080821s10011s35931094-cn
Domain Status: clientHold
Registrant Organization: \u4e0a\u6d77\u4ebf\u4e39
Registrant Name: \u5b59\u7ea2\u4f1f
Administrative Email: linda@ar-cc.com.cn
Sponsoring Registrar: \u5317\u4eac\u65b0\u7f51\u4e92\u8054\u79d1\u6280\u6709\u9650\u516c\u53f8
Name Server:ns11.edong.com
Name Server:ns12.edong.com
Registration Date: 2008-08-21 13:17
Expiration Date: 2014-08-21 13:17



[user@host:~]$ dig @ns11.edong.com ar-cc.com.cn mx

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> @ns11.edong.com ar-cc.com.cn mx
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37621
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 13, ADDITIONAL: 0

;; QUESTION SECTION:
;ar-cc.com.cn.                  IN      MX

;; AUTHORITY SECTION:
.                       3600000 IN      NS      M.ROOT-SERVERS.NET.
.                       3600000 IN      NS      A.ROOT-SERVERS.NET.
.                       3600000 IN      NS      B.ROOT-SERVERS.NET.
.                       3600000 IN      NS      C.ROOT-SERVERS.NET.
.                       3600000 IN      NS      D.ROOT-SERVERS.NET.
.                       3600000 IN      NS      E.ROOT-SERVERS.NET.
.                       3600000 IN      NS      F.ROOT-SERVERS.NET.
.                       3600000 IN      NS      G.ROOT-SERVERS.NET.
.                       3600000 IN      NS      H.ROOT-SERVERS.NET.
.                       3600000 IN      NS      I.ROOT-SERVERS.NET.
.                       3600000 IN      NS      J.ROOT-SERVERS.NET.
.                       3600000 IN      NS      K.ROOT-SERVERS.NET.
.                       3600000 IN      NS      L.ROOT-SERVERS.NET.

;; Query time: 221 msec
;; SERVER: 61.147.124.145#53(61.147.124.145)
;; WHEN: Wed Nov 10 07:30:07 2010
;; MSG SIZE  rcvd: 241
 
0
Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

 
LVL 9

Accepted Solution

by:
avilov earned 2000 total points
ID: 34103518
but the second NS is configured just fine.

you probably should alert your email recipient about that issue. They are losing lots of emails


]$ dig @ns12.edong.com ar-cc.com.cn mx

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> @ns12.edong.com ar-cc.com.cn mx
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10371
;; flags: qr aa rd; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;ar-cc.com.cn.                  IN      MX

;; ANSWER SECTION:
ar-cc.com.cn.           3600    IN      MX      5 mxwcom.263xmail.com.
ar-cc.com.cn.           3600    IN      MX      10 mxcom.263xmail.com.

;; AUTHORITY SECTION:
ar-cc.com.cn.           3600    IN      NS      ns11.edong.com.
ar-cc.com.cn.           3600    IN      NS      ns12.edong.com.

;; ADDITIONAL SECTION:
ns11.edong.com.         600     IN      A       61.147.124.145
ns12.edong.com.         600     IN      A       58.215.76.153

;; Query time: 205 msec
;; SERVER: 58.215.76.153#53(58.215.76.153)
;; WHEN: Wed Nov 10 07:33:46 2010
;; MSG SIZE  rcvd: 163
 
0
 

Author Comment

by:RickyZolen
ID: 34103588
I will let them know what you have here.  Any suggestions if there is anything I can do to let our emails get through to them again.  Because they had been up until today.  
0
 
LVL 9

Assisted Solution

by:avilov
avilov earned 2000 total points
ID: 34103725
your email server probably randomly uses one of 2 name servers for that domain every time it tries to get mail server  IP for  ar-cc.com.cn.

and because of that if it hit ns12.edong.com it'll start working again, until it hit misconfigured ns11 again
0
 

Author Comment

by:RickyZolen
ID: 34103743
Thank you I will have to keep trying and let them know their issue.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question