User is not authenticating to Exchange server 2003 after password change
When ever one of my users changes her password on Windows server 2003 network she cannot open Outlook without being prompted for a password. She tries both the old and the new password and neither one works. She can login to the OWA. I tried removing Exchange Attributes, run the Cleanup Agent and reconnect her mailbox, she still cannot authenticate to the Exchange server. She tried to log in to a different workstation with the same results. We have 2 domain controllers and run Outlook in Citrix Presentation Server 4.5. She can run other programs in Citrix, like Word and Excel. It seems that the DC is not passing the new password on to the Exchange server. Any help would be appreciated.
yes they can be run with users logged on. Since windows 200 there is no backup domain controller, so both DC act as domain controller one may hold all the FSMO roles. Users will authenticate off of both.
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More information on the user, I was checking my IDS program and it logs failed authentication, when the user logs on, I am getting an alert that her user name does not exist on the mail server. I checked her name on the mail server and it is on the server.
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FFNM ITIT Services ManagerAuthor Commented:
Results of DCDiag on our domain controllers
DCDiag DC02 11/10/2010
Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.
P:\>C:
C:\>Program Files\Support Tools>dcdiag /s:FFDC02
'Program' is not recognized as an internal or external command,
operable program or batch file.
C:\>C:\Program Files\Support Tools>dcdiag /s:FFDC02
'C:\Program' is not recognized as an internal or external command,
operable program or batch file.
Testing server: Alpena\FFDC02
Starting test: Replications
......................... FFDC02 passed test Replications
Starting test: NCSecDesc
......................... FFDC02 passed test NCSecDesc
Starting test: NetLogons
......................... FFDC02 passed test NetLogons
Starting test: Advertising
Warning: DsGetDcName returned information for \\ffdc01.first-federal.co
m, when we were trying to reach FFDC02.
Server is not responding or is not considered suitable.
......................... FFDC02 failed test Advertising
Starting test: KnowsOfRoleHolders
......................... FFDC02 passed test KnowsOfRoleHolders
Starting test: RidManager
......................... FFDC02 passed test RidManager
Starting test: MachineAccount
......................... FFDC02 passed test MachineAccount
Starting test: Services
NETLOGON Service is paused on [FFDC02]
......................... FFDC02 failed test Services
Starting test: ObjectsReplicated
......................... FFDC02 passed test ObjectsReplicated
Starting test: frssysvol
......................... FFDC02 passed test frssysvol
Starting test: frsevent
......................... FFDC02 passed test frsevent
Starting test: kccevent
......................... FFDC02 passed test kccevent
Starting test: systemlog
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 14:57:38
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 14:58:04
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 14:58:19
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:01:56
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:03:29
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:03:54
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:04:05
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:04:55
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:07:06
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:07:41
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:08:39
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:10:04
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:12:16
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:13:49
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:15:23
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:15:55
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:16:05
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:17:26
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:19:00
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:19:43
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:22:03
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:22:14
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:22:37
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:24:09
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:27:21
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:27:46
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:27:54
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:28:04
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:29:02
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:29:19
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:30:30
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:31:41
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:32:56
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:34:04
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:34:30
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:35:40
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:38:06
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:38:24
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:39:39
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:39:56
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:40:01
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:40:50
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:43:16
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:43:42
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:44:50
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:46:00
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:46:04
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:48:27
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:48:53
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:49:05
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:50:00
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:51:10
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:52:04
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:53:36
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:53:56
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:55:10
(Event String could not be retrieved)
An Error Event occured. EventID: 0xC00010E1
Time Generated: 11/10/2010 15:55:45
(Event String could not be retrieved)
......................... FFDC02 failed test systemlog
Starting test: VerifyReferences
......................... FFDC02 passed test VerifyReferences
Running partition tests on : ForestDnsZones
Starting test: CrossRefValidation
......................... ForestDnsZones passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... ForestDnsZones passed test CheckSDRefDom
Running partition tests on : DomainDnsZones
Starting test: CrossRefValidation
......................... DomainDnsZones passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... DomainDnsZones passed test CheckSDRefDom
Running partition tests on : Schema
Starting test: CrossRefValidation
......................... Schema passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... Schema passed test CheckSDRefDom
Running partition tests on : Configuration
Starting test: CrossRefValidation
......................... Configuration passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... Configuration passed test CheckSDRefDom
Running partition tests on : first-federal
Starting test: CrossRefValidation
......................... first-federal passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... first-federal passed test CheckSDRefDom
Running enterprise tests on : first-federal.com
Starting test: Intersite
......................... first-federal.com passed test Intersite
Starting test: FsmoCheck
......................... first-federal.com passed test FsmoCheck
Domain Controller 1
DCdiag DC01 11/10/2010
Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.
Testing server: Alpena\FFDC01
Starting test: Replications
......................... FFDC01 passed test Replications
Starting test: NCSecDesc
......................... FFDC01 passed test NCSecDesc
Starting test: NetLogons
......................... FFDC01 passed test NetLogons
Starting test: Advertising
......................... FFDC01 passed test Advertising
Starting test: KnowsOfRoleHolders
......................... FFDC01 passed test KnowsOfRoleHolders
Starting test: RidManager
......................... FFDC01 passed test RidManager
Starting test: MachineAccount
......................... FFDC01 passed test MachineAccount
Starting test: Services
......................... FFDC01 passed test Services
Starting test: ObjectsReplicated
......................... FFDC01 passed test ObjectsReplicated
Starting test: frssysvol
......................... FFDC01 passed test frssysvol
Starting test: frsevent
......................... FFDC01 passed test frsevent
Starting test: kccevent
......................... FFDC01 passed test kccevent
Starting test: systemlog
......................... FFDC01 passed test systemlog
Starting test: VerifyReferences
......................... FFDC01 passed test VerifyReferences
Running partition tests on : ForestDnsZones
Starting test: CrossRefValidation
......................... ForestDnsZones passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... ForestDnsZones passed test CheckSDRefDom
Running partition tests on : DomainDnsZones
Starting test: CrossRefValidation
......................... DomainDnsZones passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... DomainDnsZones passed test CheckSDRefDom
Running partition tests on : Schema
Starting test: CrossRefValidation
......................... Schema passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... Schema passed test CheckSDRefDom
Running partition tests on : Configuration
Starting test: CrossRefValidation
......................... Configuration passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... Configuration passed test CheckSDRefDom
Running partition tests on : first-federal
Starting test: CrossRefValidation
......................... first-federal passed test CrossRefValidation
Starting test: CheckSDRefDom
......................... first-federal passed test CheckSDRefDom
Running enterprise tests on : first-federal.com
Starting test: Intersite
......................... first-federal.com passed test Intersite
Starting test: FsmoCheck
......................... first-federal.com passed test FsmoCheck
C:\>
I restarted the Netlogon on the 2nd domain controller after reading this test. I have not run the other program, is it a program I need to download?
Please run netdom query fsmo at any of your servers and check on which domain controller all the fsmo roles are resided now. check the DNS configuration on client and check the A and ptr records of the user in DNS.
Can you run DCDiag on both and repadmin /showrepl?