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The Information Store could not be opened in Outlook 2007.

Posted on 2010-11-10
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Last Modified: 2012-05-10
We have a customer running Office 2007 on a Windows 7 machine. Every few days she is unable to get into Outlook and gets an error saying "The Information Store could not be opened". They are using Exchange 2003 on a Windows 2003 Server domain. The only way we can get her going again is to recreate her mail profile which then works fine for a few days before the error re-occurs. Obviously we can't keep re-creating her profile. Any ideas?
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Question by:IntegrityOffice
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michko earned 250 total points
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Here is an MS article on fixing that error (although the cause in their article is different, it may still work)
http://support.microsoft.com/kb/329136

You may also try removing her mail profile on the workstation (rather than just the exchange server)
Start -> Control Panel -> Mail -> Show Profiles.  Remove the corrupted profile.

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by:IntegrityOffice
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Hi THere,

Cannot remember the fix however it was not above. We had logged onto another machine and all worked fine for her, I think we re installed office again but not entirely sure.

Cheers
CHris
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by:IntegrityOffice
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Thanks for your input.
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