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Setup GoToMyPC via Remote Desktop

Posted on 2010-11-10
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Last Modified: 2013-11-21
Hello Experts,

We manage several workstations located at a remote office.
All of the workstations are Windows XP - SP3
We perform installations, maintenance, support, etc via RDP from a management computer at the office which we access via GoToMyPC.
We install GoToMyPC on user workstations for users to access their computers remotely.

The problem:
If we install GoToMyPC via an RDP connection the software installs, but never prompts for login credentials (a typical setup step for GoToMyPC). When we ask a local users to login and the console they are prompted for the login.
After GoToMyPC is successfully installed, setup and working when we connect via RDP the typical GoToMyPC icon does not appear in the system tray, so we cannot make changes to the settings. The taskmanager shows several GoToMyPC processes.
Has anyone had experience with this? Have you found a way to install and configure GoToMyPC via RDP?
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Question by:IntInc
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5 Comments
 
LVL 26

Accepted Solution

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akahan earned 125 total points
ID: 34109164
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Author Comment

by:IntInc
ID: 34112955
Thanks akahan. We guessed it was something like that. Too bad there's not a work-around.
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LVL 26

Expert Comment

by:akahan
ID: 34113826
Well,... it makes a certain amount of sense, from a security perspective, that you shouldn't be able to go around setting up remote control software on any machine to which you have RDP access.  A lot of mischief could be caused otherwise!

But could you get around this (I'm not sure, haven't completely thought it through...) by first installing VNC using RDP (are you able to do that?), and then log out, log back in using VNC (rather than RDP), and use VNC to install GotomyPC?

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LVL 11

Expert Comment

by:AdamBNYC
ID: 34117149
Please try to rdp using this, mstsc.exe /console

Try the install Again.
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Author Comment

by:IntInc
ID: 34154938
AdamBNYC,

I've tried the /console switch, sadly it doesn't help.
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