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bounce emails

Posted on 2010-11-10
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Last Modified: 2012-05-10
Please help!

Emails are bouncing if i don't have them on the recipients list directly from the global address book.

any reason why this is happening and how do i go about fixing this???
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Question by:jbm1
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14 Comments
 
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Expert Comment

by:effinay
ID: 34103923
I'm going to assume this is an Exchange environment?

In Exchange 2003, you may have recipient filtering turned on. This will bounce incoming emails if the address does not match a user's email address in the GAL.

In Exchange 2010, recipient filtering is handled by the Edge Transport server.

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Expert Comment

by:effinay
ID: 34103947
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Expert Comment

by:effinay
ID: 34103961
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Author Comment

by:jbm1
ID: 34105417
Yes, sorry! this is an Exchange 2003 environment, but here is more information i got when they send a message this is what they received:

Microsoft Mail Internet Headers Version 2.0
Received: from LAW-OWA-01.petersons.net ([10.160.255.162]) by LAW-EXCHPRD-01.petersons.net with Microsoft SMTPSVC(6.0.3790.4675);
                 Tue, 9 Nov 2010 11:56:10 -0500
Received: from mail66-va3-R.bigfish.com ([216.32.180.112]) by LAW-OWA-01.petersons.net with Microsoft SMTPSVC(6.0.3790.4675);
                 Tue, 9 Nov 2010 11:56:08 -0500
Received: from mail66-va3 (localhost.localdomain [127.0.0.1])
                by mail66-va3-R.bigfish.com (Postfix) with ESMTP id BAE8910880DB;
                Tue,  9 Nov 2010 16:54:36 +0000 (UTC)
X-SpamScore: -7
X-BigFish: vps-7(zz936eK4015Lzz1202hzz8275bhz2dh34h61h)
X-Spam-TCS-SCL: 0:0
X-Forefront-Antispam-Report: KIP:(null);UIP:(null);IPVD:NLI;H:mail-ew0-f51.google.com;RD:mail-ew0-f51.google.com;EFVD:NLI
Received: from mail66-va3 (localhost.localdomain [127.0.0.1]) by mail66-va3 (MessageSwitch) id 1289321676210796_23481; Tue,  9 Nov 2010 16:54:36 +0000 (UTC)
Received: from VA3EHSMHS029.bigfish.com (unknown [10.7.14.247])
                by mail66-va3.bigfish.com (Postfix) with ESMTP id 2D40D1BD004F;
                Tue,  9 Nov 2010 16:54:36 +0000 (UTC)
Received: from mail-ew0-f51.google.com (209.85.215.51) by
 VA3EHSMHS029.bigfish.com (10.7.99.39) with Microsoft SMTP Server id
 14.1.225.8; Tue, 9 Nov 2010 16:56:05 +0000
Received: by ewy26 with SMTP id 26so978409ewy.24        for <multiple
 recipients>; Tue, 09 Nov 2010 08:56:04 -0800 (PST)
MIME-Version: 1.0
Received: by 10.213.30.20 with SMTP id s20mr5360332ebc.16.1289321735823; Tue,
 09 Nov 2010 08:55:35 -0800 (PST)
Received: by 10.213.33.83 with HTTP; Tue, 9 Nov 2010 08:55:35 -0800 (PST)
Date: Tue, 9 Nov 2010 11:55:35 -0500
Message-ID: <AANLkTikaHYCESUYyVTzW12foMtLsN5wviQC84J8Ua-WR@mail.gmail.com>
Subject: Status report - week ending November 5th/2010
From: Charles Barton <cbarton@sparkroom.com>
To: "Diezel, Eduardo" <Eduardo.Diezel@cunet.com>, "Donaldson, Jay"
                <Jay.Donaldson@cunet.com>, "Hester, Alan" <Alan.Hester@cunet.com>, Management
 Team <mt@sparkroom.com>, "McLaughlin, Matt" <Matt.McLaughlin@cunet.com>, R&D
                <randd@sparkroom.com>, Sparkroom Support <support@sparkroom.com>
Content-Type: multipart/mixed; boundary="000e0cd1e32a10a2330494a19cf2"
Return-Path: cbarton@sparkroom.com
X-OriginalArrivalTime: 09 Nov 2010 16:56:08.0100 (UTC) FILETIME=[0121C640:01CB802F]

--000e0cd1e32a10a2330494a19cf2
Content-Type: multipart/alternative; boundary="000e0cd1e32a10a22a0494a19cf0"

--000e0cd1e32a10a22a0494a19cf0
Content-Type: text/plain; charset="ISO-8859-1"

--000e0cd1e32a10a22a0494a19cf0
Content-Type: text/html; charset="ISO-8859-1"
Content-Transfer-Encoding: quoted-printable


--000e0cd1e32a10a22a0494a19cf0--
--000e0cd1e32a10a2330494a19cf2
Content-Type: application/vnd.openxmlformats-officedocument.wordprocessingml.document;
                name="Sparkroom R&D Status Report - 11-05-2010 .docx"
Content-Disposition: attachment;
                filename="Sparkroom R&D Status Report - 11-05-2010 .docx"
Content-Transfer-Encoding: base64
X-Attachment-Id: f_ggb0tqbx0


--000e0cd1e32a10a2330494a19cf2—
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Expert Comment

by:effinay
ID: 34105936
"They" who? the sender receives this, or the recipient?
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Author Comment

by:jbm1
ID: 34106783
The sender...
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Expert Comment

by:effinay
ID: 34108208
Do the recipients get anything? I don't see anything in those headers that looks like a bounce message. Do the exchange server logs report anything at that same time?

Also... There are 2 different email address domains that the email is being sent to. Are both having the issue?
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Author Comment

by:jbm1
ID: 34113168
Yes, the recepients get some items too.

How do i check the exchange server logs for any issues?

Yes, both having this issue.
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Expert Comment

by:effinay
ID: 34113745
ok.. I think what is happening is that somewhere the formatting (don't know the exact term) of the email is being lost.

if you save that email posted above on your desktop as a .eml file, can you open it? I just did and was able to open it in outlook. It has 1 Word document attached called "Sparkroom R&D Status Report - 11.05-2010.docx." I cannot open the attachment since I don't really have the email.

What client are you using to send and receive these emails?
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Expert Comment

by:effinay
ID: 34113764
Here's what it looks like on my system....
StatusReport.JPG
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Author Comment

by:jbm1
ID: 34113819
I understand what you mean...sparkroom users are using some sort of web-email like google or something like that, and the receiver end is using outlook 2007.
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Expert Comment

by:effinay
ID: 34113931
I'm going to guess that when the user opens the email on, say Outlook, this is what they see? If that's the case, it looks like something (possibly the originating client or server) is adding an extra line-break in the headers. What *does* View -> Options show as the header?  The first blank line, by Internet standards, marks the end of the header fields. Everything after that is assumed to be the body of the email.
Other's have had this error... now we just need to figure out how to fix it.
 

StatusReport-Broken.JPG
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Accepted Solution

by:
effinay earned 250 total points
ID: 34113974
Then it would appear that the sparkroom users' clients are goofing up something somewhere along the way.

Try having them send the same email (attachemts, recipients and all) using a different client. Something other than web-based email. I'm willing to bet $ that the email will come through then.

At this point, I would guess that the issue is not on your end.
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Author Closing Comment

by:jbm1
ID: 34140191
Good job!
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