Tier level Support (Security Model)?

The Business I work for has now hired several people we are trying to start a tier level support Tier one two and so on. I am trying to present to staff how to accomplish this and am having trouble figuring out what each tier's responsibilities are and am looking for any guidance in this area you can give. I know this is a very vague question but I just need ideas. I am thinking about even the training side of it and proposing that each person pursue certification according to there levels. This should provide individual growth and something for each IT individual to strive for. Problem is I am having troiuble putting my thoughts into words and showing what each individual would be able to access and so on. any help in this is much appreciated should be some easy points for you.
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Mike KlineConnect With a Mentor Commented:
Start with the AD Delegation Whitepaper  
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=631747a3-79e1-48fa-9730-dae7c0a1d6d3
Tier 1 would be those that unlock accounts, reset passwords, add computers to the domain, lower level stufff
Tier 2 would be those that can fully manage groups, users, and computers (not admin groups though).  Maybe they are also local admins on the workstations in the organization too.
Tier 3 would be your domain admins - very few of them hopefully
In terms of Microsoft certs
Tier 1 - MCTS
Tier 2 - MCITP - Server Admin
Tier 3 MCITP - Enterprise Admin
....I really hate to tie certs to job functions though.  Certs are one small piece but can help people strive to want to learn more.
Thanks
Mike
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zgiuffriaConnect With a Mentor Commented:
Maybe use spice works and a good rule of thumb is for tier 1 to not spend more then 10 or so min on the call.  If it takes longer then send to tier 2.
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