Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Error Trying to Restore Mail from the Enterprise Vault 9.0 using Outlook 2010

Posted on 2010-11-10
3
Medium Priority
?
2,488 Views
Last Modified: 2012-05-10
We have an Exchange 2010 SP1 Environment.

Enterprise Vault 9.0

Currently, my test user has a policy to Archive everything older than 1 month.

I can see the icons within Outlook indicating an item has been archived.

When searching the Vault Store I can navigate to and download all the archived items.

At this point, everything "seems" to work fine.  However, when I try to manually recover the item I get the error "Unable to restore because you have not selected any archived items.   Select at least 1 archived item, and try again"

Additionally, when I click on the mail in question it says "this mail is "being" archived by Enterprise Vault.  Do not move, copy or delete", which to me would suggest the item hasn't actually been processed yet.

Can anyone help me out here?
0
Comment
Question by:trecool
  • 2
3 Comments
 
LVL 42

Accepted Solution

by:
Paul Solovyovsky earned 2000 total points
ID: 34106671
Normally this indicates that the item was archived but backup has not occured to it hasn't been deleted out of Exchange.  In this case it is both on the Exchange Server and the EV Server.  Have you backed up the EV Server correctly (with powershells or EV agents for appropriate pre and post scripts) and as part of the backup have the archive bit reset
0
 

Author Comment

by:trecool
ID: 34145587
I think you are right on, we are doing a snapshot using netapp storage and the archive bit isn't being reset, could you point me in the direction of these pre/post backups scripts?
0
 
LVL 42

Expert Comment

by:Paul Solovyovsky
ID: 34145752
Ok.

I'm  familar with Netapp and EV.  Are you using Netapp or EV servers for compression and SIS?

How are you getting data of the Netapp?  NDMP Agent? OS agent backup?
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question