Solved

Microsoft CRM 4.0 Deactivated Contact Gone

Posted on 2010-11-10
8
1,035 Views
Last Modified: 2012-05-10
We deactivated some contacts and now they cannot be found.  Can you tell me where they should be and  how to reactivate?

Thanks
0
Comment
Question by:apollo7
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 7

Expert Comment

by:stacko111
ID: 34106190
Have you tried using an Advanced Find to locate them? Search for Contacts with a Status of Inactive
0
 
LVL 1

Author Comment

by:apollo7
ID: 34106657
stacko,

Thanks, I just ran the Advanced Find and still do not see the client most recently deactivated.

I also deactivated a contact with my System Admin role and it also does not show in the Inactive Contacts.

(I can do this on our test system and it works fine)

0
 
LVL 7

Expert Comment

by:stacko111
ID: 34106954
Are you saying you can see some deactivated contacts and not others?
0
Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

 
LVL 1

Author Comment

by:apollo7
ID: 34107165
Yes, it appears that contacts deactivated a few months ago can be seen but today any contact deactivated cannot be seen in the Inactive Contacts view.

Perhaps a clue - recently there were a number of changes to security roles to restrict sales people from doing certain actions but why would my System Adminstrator role also have the same result (i.e. contacts I deactivate do not appear as active or inactive)

They just seem to disappear

Thks
0
 
LVL 7

Expert Comment

by:stacko111
ID: 34107245
Well I'm pretty sure they aren't disappearing. This definately sounds like a Security Role issue. Have you tried doing the advanced find on the server with the system admin log on?
0
 
LVL 1

Author Comment

by:apollo7
ID: 34114726
Yeah, I do all my work using System Admin.  Will dig a litter deeper into the Security Roles and see what I find there.

Let me know if you think of anything else I can try - will let you know what I find.

Thanks for your help
0
 
LVL 7

Accepted Solution

by:
stacko111 earned 500 total points
ID: 34116850
Whilst I'm confident that it is some sort of Security Role issue, you could compare two contacts in the database directly. The first a deactivated one that you can find, the second one that you can't.

If they both look the same then you can be even more confident that it is a security role issue.
0
 
LVL 1

Author Closing Comment

by:apollo7
ID: 34193833
Thanks, after reviewing the security roles and contacts more carefully we found the problem.
0

Featured Post

SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
Desired Skill Set for Microsoft Dynamics CRM Technical Resources – Part I
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question