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Microsoft CRM 4.0 Deactivated Contact Gone

Posted on 2010-11-10
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Last Modified: 2012-05-10
We deactivated some contacts and now they cannot be found.  Can you tell me where they should be and  how to reactivate?

Thanks
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Question by:apollo7
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Expert Comment

by:stacko111
ID: 34106190
Have you tried using an Advanced Find to locate them? Search for Contacts with a Status of Inactive
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Author Comment

by:apollo7
ID: 34106657
stacko,

Thanks, I just ran the Advanced Find and still do not see the client most recently deactivated.

I also deactivated a contact with my System Admin role and it also does not show in the Inactive Contacts.

(I can do this on our test system and it works fine)

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LVL 7

Expert Comment

by:stacko111
ID: 34106954
Are you saying you can see some deactivated contacts and not others?
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Author Comment

by:apollo7
ID: 34107165
Yes, it appears that contacts deactivated a few months ago can be seen but today any contact deactivated cannot be seen in the Inactive Contacts view.

Perhaps a clue - recently there were a number of changes to security roles to restrict sales people from doing certain actions but why would my System Adminstrator role also have the same result (i.e. contacts I deactivate do not appear as active or inactive)

They just seem to disappear

Thks
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Expert Comment

by:stacko111
ID: 34107245
Well I'm pretty sure they aren't disappearing. This definately sounds like a Security Role issue. Have you tried doing the advanced find on the server with the system admin log on?
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Author Comment

by:apollo7
ID: 34114726
Yeah, I do all my work using System Admin.  Will dig a litter deeper into the Security Roles and see what I find there.

Let me know if you think of anything else I can try - will let you know what I find.

Thanks for your help
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Accepted Solution

by:
stacko111 earned 500 total points
ID: 34116850
Whilst I'm confident that it is some sort of Security Role issue, you could compare two contacts in the database directly. The first a deactivated one that you can find, the second one that you can't.

If they both look the same then you can be even more confident that it is a security role issue.
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Author Closing Comment

by:apollo7
ID: 34193833
Thanks, after reviewing the security roles and contacts more carefully we found the problem.
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