Microsoft CRM 4.0 Deactivated Contact Gone

Have you tried using an Advanced Find to locate them? Search for Contacts with a Status of Inactive

stacko,

Thanks, I just ran the Advanced Find and still do not see the client most recently deactivated.

I also deactivated a contact with my System Admin role and it also does not show in the Inactive Contacts.

(I can do this on our test system and it works fine)

Are you saying you can see some deactivated contacts and not others?

Yes, it appears that contacts deactivated a few months ago can be seen but today any contact deactivated cannot be seen in the Inactive Contacts view.

Perhaps a clue - recently there were a number of changes to security roles to restrict sales people from doing certain actions but why would my System Adminstrator role also have the same result (i.e. contacts I deactivate do not appear as active or inactive)

They just seem to disappear

Thks

Well I'm pretty sure they aren't disappearing. This definately sounds like a Security Role issue. Have you tried doing the advanced find on the server with the system admin log on?

Yeah, I do all my work using System Admin.  Will dig a litter deeper into the Security Roles and see what I find there.

Let me know if you think of anything else I can try - will let you know what I find.

Thanks for your help

Thanks, after reviewing the security roles and contacts more carefully we found the problem.