troubleshooting Question

VSS Error in Application Event Log 12293

Avatar of magarner
magarner asked on
Storage SoftwareWindows Server 2008
13 Comments1 Solution10038 ViewsLast Modified:
We have a new server running 2008 Server R2 (64 bit) - we are running Backup Exec 2010.  Everytime a backup runs we are getting two errors in the event log within the first 3 minutes - 8193 and 12293.  Interstingly enough the backup job conitues and does complete but has errors as a result of this and is not backing up every.

Symantec Support spent extensive time looking at the problem and determined with the vssadmin list writers that all were in a stable state until the backup made a call - then they failed and eventually returned to a stable state.  After exhausting their knowledge base they said there was a Microsoft Hotfix specific to error 12293 that should fix the problem.  

They are correct there is a hotfix for this however it is for Vista and 2008 server - it will not install on R2.  I am not sure at this point what to try - any thoughts?

Log Name:      Application
Source:        VSS
Date:          11/9/2010 5:15:08 PM
Event ID:      8193
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      GMSVR5.goldmedal.local
Description:
Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume \\?\Volume{3b8647bb-c5a4-11df-b70c-806e6f6e6963}\ [0].  hr = 0x8000ffff, Catastrophic failure
   
Log Name:      Application
Source:        VSS
Date:          11/9/2010 5:15:08 PM
Event ID:      12293
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      GMSVR5.goldmedal.local
Description:
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details EndPrepareSnapshots({e1d9fad2-dd06-4086-ae4f-062a59eb4450}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
ASKER CERTIFIED SOLUTION
noxcho
IT Product Manager
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