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Cisco IPSEC VPN Client Issues with IPv6

Posted on 2010-11-10
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Last Modified: 2012-05-10
I have a sales user that works out of his home.  He uses a Windows 7 laptop inconjunction with a Cisco IPSEC VPN client to connect back to our corporate office.  Prior to him receiving his Windows 7 laptop while he was still on XP, he had no problems connecting to VPN nor accessing internal resources.  Now that he has gotten his Windows 7 laptop, he can connect to the VPN client but once connected he cannot access any resources.  After first I thought it was a DNS resolution issue but after further investigation, I notice he cannot ping IP addresses either.  

If we take his laptop to any other location other than his house it works fine.  After further investigation, it appears that his ISP is now utilizing IPv6.  Is this what is causing the issues I am having?
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Question by:neptuneit
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9 Comments
 
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Expert Comment

by:cstosgale
ID: 34106841
Doubtful. I would get him to install the latest client version, and try turning off the windows firewall.
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Author Comment

by:neptuneit
ID: 34106864
We have done both of these.
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Expert Comment

by:cstosgale
ID: 34107351
Get him to try it from a different network, e.g. Internet cafe etc. And if he is using wireless, get him to try via a cable or vice versa in case it is network driver related.
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Author Comment

by:neptuneit
ID: 34111374
We have done this as well.  He can go to other locations (Internet Cafe, Hotels, etc) and use both his wired and his wireless and they both work fine.
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Expert Comment

by:cstosgale
ID: 34112136
Ah ok so it only doesn't work when he's at home. Nothing to do with his PC then. It is unlikely that his ISP is totally ipv6 a it is currently very unusual. Therefore most likely it is at least dual stack. Most likely this will be an issue with his router. I would check for any IPSec pass through options.
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Author Comment

by:neptuneit
ID: 34112386
Actually, he does not even have any type of router in place.  He plugs his laptop directly into his modem.  When he plugs his older Windows XP system directly into the modem, it works fine.  I assume this is becasue Windows XP doesn't support IPv6.  Should I look at putting a router in place?
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Expert Comment

by:cstosgale
ID: 34118517
You could disable ipv6 on his laptop, although i am not sure why this would cause this issue.

http://www.addictivetips.com/windows-tips/how-to-disable-ipv6-in-windows-7/
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Accepted Solution

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neptuneit earned 0 total points
ID: 34138669
I put a Linksys Router in place and it resolved the issue.  For some reason, disabling IPv6 did not resolve the issue.
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Author Closing Comment

by:neptuneit
ID: 34179037
I have resolved the problem myself.
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