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Configure Auto-Attendent on Cisco Call Manager 7.1

Posted on 2010-11-10
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Last Modified: 2012-05-10
Hello - I am trying to configure an auto-atendent to answer my main line after 3 rings. Can someone walk me throughthe big-bird barney style way to do it?

Currently, I have the following greeting setup after 3 rings:

"Hello, Cisco Unity Messaging System. From a Touchtone phone, you may dial an extension at any time."

I dont believe this is the auto-attendent. Any help would be appreciated.

Thanks!
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Question by:kmk2123
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Expert Comment

by:cstosgale
ID: 34106767
The simplest way of doing this (in Unity) will be to change the call handler for direct calls so it points to the default Auto Attendant. By default, when you call Unity direct, it gives you options to sign in and access your voicemail.
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by:kmk2123
ID: 34106873
Well - all i want is an auto-attendent that answers after 3 rings on my main line only. I want it to say "

“Thank you for calling the offices of xxxx. If you know your parties extension, please dial it now. If you would like to leave a message, please press 0, and someone will return your call as soon as possible.”

AFTER HOURS (6pm to 8am):

“Thank you for calling the offices of xxxx. Please note, our hours of operations are Monday through Friday 8:00am to 6:00pm Eastern Standard Time. If you know your parties extension, please dial it now. If you would like to leave a message, please press 0, and someone will return your call as soon as possible.”

is this configured in Unity?  Why is this not a fucntion in Call Manager Administration?
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Expert Comment

by:cstosgale
ID: 34107370
Yes, most of it is configured in unity. In callmanager, just put a translation pattern in that sends the call to unity.

Callmanager itself does not provide any auto attendant functionality, it is not part of the product.
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Author Comment

by:kmk2123
ID: 34107587
Thank you - and last question - where do I configure this in unity? I don't see anything wil and "auto-attendent" option.  Thanks
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cstosgale earned 2000 total points
ID: 34112111
I believe it will be under call handlers. You will need to create a call handler that does what you want. Although the default call handler will probably do it. It might also be called a directory handler, this is a call handler that let's you look people up in a directory.
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