Solved

Cannot view attachments in Outlook 2003

Posted on 2010-11-10
9
686 Views
Last Modified: 2012-05-10
I have a customer that is unable to view attachments that are sent to him from a company in Korea.  I noticed in the header information that the mail server is IceWarp Mailer.  If the customer forwards the e-mail, others are able to veiw and open the attachment.  In our environment, we have an Exchange 2007 server and we are  using Outlook 2003 for the client.
0
Comment
Question by:ExpertAssist
  • 7
  • 2
9 Comments
 
LVL 13

Expert Comment

by:BCipollone
ID: 34106798
If the problem is local to that user I would try openeng excel by typing this in the run command: outlook.exe /safe

Then try to open it. If it does not open I would look at the type of attachment and decide whether the software needed to open it was having an issue.
0
 

Author Comment

by:ExpertAssist
ID: 34106863
I'm waiting for the customer to call me back.  I will let you know the results as soon as I hear from him.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 34113806
*outlook not excel - multitasking has it's downfalls
0
 

Author Comment

by:ExpertAssist
ID: 34139286
I logged onto the customer's workstation this morning and tried running Outlook in safe mode.  I was still unable to view the attachment.  I noticed that there was a message at the top of the window stating that Outlook was blocking the file.  The extension on the file being blocked was a .tmp.  The actual file that you see when the message is forwarded, is a .pdf file.  As I stated before, once you forward the message, the attachment can be viewed and opened.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:ExpertAssist
ID: 34139310
I'm going to have the customer view the e-mail via Outlook Web Access to determine if the attachment is viewable from OWA.
0
 

Author Comment

by:ExpertAssist
ID: 34139354
The customer said that he can open from OWA, but not Outlook on his workstation.
0
 

Author Comment

by:ExpertAssist
ID: 34139547
Does Ice Warp Mailer send an extra .tmp file with the original message?  I have seen a simular issue with winmail.dat files.
0
 

Accepted Solution

by:
ExpertAssist earned 0 total points
ID: 34139800
Ok, I fixed the issue, but I still don't know why a .tmp file is sent with this e-mail.  The actual file that the user sees is a .pdf, but there is an additional .tmp attachment that you don't see that is getting blocked by Outlook.  If anyone could shed the light on why the .tmp file is sent, I would be interested.  As I stated, the source server is using IceWarp Mailer.

The fix was to unblock .tmp files on the client's Outlook.  Here is a link to the process that I used to unblock the .tmp file.  http://www.howto-outlook.com/faq/blockedattachments.htm
0
 

Author Closing Comment

by:ExpertAssist
ID: 34179065
I noticed that Outlook was blocking a .tmp file, so I tried unblocking the .tmp file.  After unblocking the .tmp file, the client was able to view the .pdf attachment.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now