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Cannot view attachments in Outlook 2003
Posted on 2010-11-10
I have a customer that is unable to view attachments that are sent to him from a company in Korea. I noticed in the header information that the mail server is IceWarp Mailer. If the customer forwards the e-mail, others are able to veiw and open the attachment. In our environment, we have an Exchange 2007 server and we are using Outlook 2003 for the client.
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If the problem is local to that user I would try openeng excel by typing this in the run command: outlook.exe /safe
Then try to open it. If it does not open I would look at the type of attachment and decide whether the software needed to open it was having an issue.
Then try to open it. If it does not open I would look at the type of attachment and decide whether the software needed to open it was having an issue.
I'm waiting for the customer to call me back. I will let you know the results as soon as I hear from him.
I logged onto the customer's workstation this morning and tried running Outlook in safe mode. I was still unable to view the attachment. I noticed that there was a message at the top of the window stating that Outlook was blocking the file. The extension on the file being blocked was a .tmp. The actual file that you see when the message is forwarded, is a .pdf file. As I stated before, once you forward the message, the attachment can be viewed and opened.
I'm going to have the customer view the e-mail via Outlook Web Access to determine if the attachment is viewable from OWA.
Does Ice Warp Mailer send an extra .tmp file with the original message? I have seen a simular issue with winmail.dat files.
Ok, I fixed the issue, but I still don't know why a .tmp file is sent with this e-mail. The actual file that the user sees is a .pdf, but there is an additional .tmp attachment that you don't see that is getting blocked by Outlook. If anyone could shed the light on why the .tmp file is sent, I would be interested. As I stated, the source server is using IceWarp Mailer.
The fix was to unblock .tmp files on the client's Outlook. Here is a link to the process that I used to unblock the .tmp file. http://www.howto-outlook.com/faq/blockedattachments.htm
The fix was to unblock .tmp files on the client's Outlook. Here is a link to the process that I used to unblock the .tmp file. http://www.howto-outlook.com/faq/blockedattachments.htm
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