Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 593
  • Last Modified:

IE 8 and Firefox can't access certain sites

One of the computers at work (President's) can't access certain sites.  For example vettech.org.  I can access it from other computers with no problem.  I doubt that she has made changes to any settings, however, I obviously don't know that for sure.  My question is where do I begin looking to find the problem.  FYI she is not using any proxy server.  Points are at max because this is important.  I also turned off her anti-virus and that didn't help.
0
J.R. Sitman
Asked:
J.R. Sitman
  • 7
  • 3
  • 3
  • +4
1 Solution
 
David KrollCommented:
You could check the hosts file.
0
 
J.R. SitmanAuthor Commented:
No clue what that means.  Details please.
0
 
MaxterJFCommented:
Well... one thing... what error does she get when trying to access the website?  Is it an error 404 or something else?

0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
KendorCommented:
you find it seomwhere like: C:\Windows\System32\drivers\etc\hosts

theres usually some explanation in there
0
 
J.R. SitmanAuthor Commented:
page displays, IE cannot disply the web page.  
0
 
J.R. SitmanAuthor Commented:
here is the host file

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
0
 
KendorCommented:
all good there...
0
 
amgatCommented:
Just a though... IE sometimes have problems coping with cache. Perhaps clearing the cache could solve the problem?
0
 
KendorCommented:
otherwise you could try to ping the website you try to reach, just to see whether its a network problem or not...
run
cmd
ping www.whatever.com
0
 
J.R. SitmanAuthor Commented:
ok, I'll clear the cache and post later.
0
 
phototropicCommented:
Try resetting the browser:

IE - Tools - Options - Advanced - Reset

Clear temp files using a good tmp.file cleaner:

http://www.stevengould.org/index.php?Itemid=223&id=29&option=com_content&task=view
http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25
http://www.piriform.com/ccleaner/download/standard

What os is it?  If you're using XP, try the winsockxp fix:

http://www.snapfiles.com/get/winsockxpfix.html

If still a problem, suspect malware.  I would try scanning with HitMan Pro 64-bit:

http://www.surfright.nl/en/downloads/

Or Mbam:

http://www.malwarebytes.org/mbam.php

You can reset your hosts file using Mvps:

http://www.mvps.org/winhelp2002/hosts.htm

Please post any scan logs here for review.



0
 
savoneCommented:
Some troubleshooting steps:

(this needs to be done on the command line > Start > Run > CMD)
can you ping by FQDN?
ping vettech.org

Can you lookup the address with nslookup?
nslookup vettech.org

if nslookup gives you an IP address can you ping the IP?
ping <IP returned from nslookup>




0
 
J.R. SitmanAuthor Commented:
It turns out the ptoblem was our DHCP server needed re-booting.  Kendor's post about pinging the website gave me a clue.  Anyone have a problem with me awarding the points to that post?
0
 
phototropicCommented:
No problem whatsoever.
0
 
David KrollCommented:
Strange that the DHCP server affected only that one machine.  Give the points however you see fit.
0
 
J.R. SitmanAuthor Commented:
Turns out it was several machines but only one person mentioined it.  When I started testing I found out it wasn't just one.
0
 
David KrollCommented:
Ah, that makes more sense.
0
 
J.R. SitmanAuthor Commented:
For anyone reading this post, please note the comment in ID 34114289.

Thanks to everyone for their help.
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

  • 7
  • 3
  • 3
  • +4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now