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Andrei9 asked on

Incompatible software and window 7

Hello,
I am trying to install HEAT 8.4 (older 2006 IT administration software) on to Windows 7 64 bit OS.
•      Please note that the program was already successfully installed on 3 different machines running Window 7 64 bit. Some tweaking needed to be done to get it to run. In my case I can’t get it to install in the first place.
The error message that I am getting is
“Installation completed. The wizard was interrupted before HEAT could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.”
I set up the Setup to run in Administrator and in Windows Xp sp2 compatibility mode, still same error. I checked and made sure that permissions are full control for the installation folder and that the user’s account is an administrative account. I tried domain and local admin accounts with compatibility mode and as administrator.
One file in the installation folder that I am not able to run as administrator is HEAT.MSI. I can only choose it to run in Previous version of windows. When I try to run HEAT.MSI by itself I get error message “fail to install iskernel files. Make sure you have appropriate privileges on this machine.” I tried different administrative accounts with full control permissions with no luck.
When I troubleshoot compatibility, I get a message that the program is incompatible. Yes, I know it is old, I know that there is some ODBC driver shuffling that needs to be done after installation and I also know that this program can be installed on Windows 7.
The only thing that might be different on my machine is that I made sure that I got every possible Windows update before HEAT installation; however, one of my co-workers states that his machine was up to date prior as well and we have identical machines.
I don’t think I am doing anything different, it is almost like I have to find the way to not let Windows 7 to halt installation, in other words force the install.
Thanks in advance.
Andrei
Windows 7Windows OSSoftware

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Andrei9

8/22/2022 - Mon
SOLUTION
vanbarsoun

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ASKER
Andrei9

Source of installation is the same, it is Optical Drive. I copied the program on to External HD and tried to run it from there with no go. Also disabled UAC and Firewall got the same error message. Antivirus is not installed.
I didn’t find anything useful on Frontage Forums.

vanbarsoun

ENABLE and make sure the built-in firewall is running.
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Andrei9

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