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Incompatible software and window 7

Posted on 2010-11-10
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Last Modified: 2012-05-10
Hello,
I am trying to install HEAT 8.4 (older 2006 IT administration software) on to Windows 7 64 bit OS.
•      Please note that the program was already successfully installed on 3 different machines running Window 7 64 bit. Some tweaking needed to be done to get it to run. In my case I can’t get it to install in the first place.
The error message that I am getting is
“Installation completed. The wizard was interrupted before HEAT could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.”
I set up the Setup to run in Administrator and in Windows Xp sp2 compatibility mode, still same error. I checked and made sure that permissions are full control for the installation folder and that the user’s account is an administrative account. I tried domain and local admin accounts with compatibility mode and as administrator.
One file in the installation folder that I am not able to run as administrator is HEAT.MSI. I can only choose it to run in Previous version of windows. When I try to run HEAT.MSI by itself I get error message “fail to install iskernel files. Make sure you have appropriate privileges on this machine.” I tried different administrative accounts with full control permissions with no luck.
When I troubleshoot compatibility, I get a message that the program is incompatible. Yes, I know it is old, I know that there is some ODBC driver shuffling that needs to be done after installation and I also know that this program can be installed on Windows 7.
The only thing that might be different on my machine is that I made sure that I got every possible Windows update before HEAT installation; however, one of my co-workers states that his machine was up to date prior as well and we have identical machines.
I don’t think I am doing anything different, it is almost like I have to find the way to not let Windows 7 to halt installation, in other words force the install.
Thanks in advance.
Andrei
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Question by:Andrei9
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Assisted Solution

by:vanbarsoun
vanbarsoun earned 1000 total points
ID: 34107867
Are you using the same installation source as previous installs? If you're installing from a network location try installing with a local source.
Another thing to try is to run it under a different admin-level profile.
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Assisted Solution

by:MrN1c3
MrN1c3 earned 500 total points
ID: 34107889
We use HEAT in my organisation, I only occasionally access it these days via citrix these days.  The last time I installed it, I seem to remember disabling UAC was a quick/dirty fix.

Have you checked the frontrange forums?

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Assisted Solution

by:vanbarsoun
vanbarsoun earned 1000 total points
ID: 34107899
Also try running the built-in Windows firewall, if it's currently stopped or disabled, while you perform the install.

Disabling any anti-virus temporarily is probably not a bad idea either.
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Author Comment

by:Andrei9
ID: 34111334
Source of installation is the same, it is Optical Drive. I copied the program on to External HD and tried to run it from there with no go. Also disabled UAC and Firewall got the same error message. Antivirus is not installed.
I didn’t find anything useful on Frontage Forums.

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Expert Comment

by:vanbarsoun
ID: 34113529
ENABLE and make sure the built-in firewall is running.
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Accepted Solution

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Andrei9 earned 0 total points
ID: 34116239
I found a newer version of HEAT which is 8.4.5. I was able to get that installed and once I did that, after tweaking ODBC, I was able to get HEAT to work.
I thank everyone for your efforts.
Andrei
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Author Closing Comment

by:Andrei9
ID: 34143515
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