Exchange 2k3 freezes when users search contacts in outlook 2k10

Posted on 2010-11-10
Last Modified: 2012-08-13
Hello everybody,
We have an exchange server 2k3  on windows 2k3 sp2, latelatly we upgrade the email client outlook from 2k3 to the latest 2k10. We notice now that everytime a user does a search in his outlook's contatcts the server crasches with the following error messages in the event logs:
Event Type:      Error
Event Source:      MSExchangeIS Mailbox Store
Event Category:      Logons
Event ID:      1022
Date:            11/10/2010
Time:            6:28:11 PM
User:            N/A
Computer:      TISNA-EXBE01
Logon Failure on database "VIPS Storage Group\VIPS MAIL" - Windows 2000 account TELE*******\robert; mailbox /o=tele******/ou=First Administrative Group/cn=Recipients/cn=r.mi****.
Error: -1069

For more information, click
The server is fully updated.....
User's mail box is about 8 Giga (storage group too big??) but we never had this problem before with outlook 2k3.
Please, help!!
Question by:ggmisadmin
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LVL 17

Accepted Solution

lucid8 earned 250 total points
ID: 34111125
  1. If you want to PROVE its Outlook 2010 doing this, Log the user onto a box with Outlook 2003 and have them take the same action and see what happens
  2. Sounds to me like you are stumbling across some mailbox corruption
    • I would start by running ISINTEG - FIX Alltests against the database to ensure that it is error free.  
  3. As an alternative you could also move the mailbox for the user in question to another store to see if that would help.
Troy Werelius

Author Comment

ID: 34111481
Thnak you for your response....
I notices actually a error in the log before that one I listed , saying:
Event Type:      Error
Event Source:      ESE
Event Category:      Transaction Manager
Event ID:      623
Date:            11/10/2010
Time:            6:23:57 PM
User:            N/A
Computer:      TISNA-EXBE01
Information Store (540) VIPS Storage Group: The version store for this instance (1) has reached its maximum size of 108Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
Possible long-running transaction:
      SessionId: 0xBD532FA0
      Session-context: 0x00000000
      Session-context ThreadId: 0x00001AA8
      Cleanup: 1

Now, althought we did some archive and reduced the size of storage, we still have the problem that we never had with office 2k3 and a bigger storage group.
Thank you!!!
LVL 17

Expert Comment

ID: 34112540
U.S. Department of Agriculture and Acronis Access

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LVL 17

Expert Comment

ID: 34115157
So am I correct that I gave you the correct answer but since you decided to confirm by contacting MS you want to close this without crediting me for the answer?

Author Comment

ID: 34115169
ops...sorry i thought i did give you the credits...

Author Comment

ID: 34115244
made wrong selection. I meant to assign points
LVL 17

Expert Comment

ID: 34115257
thanks for the update

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