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Can't Backup Exchange 2003 with NTBackup

Posted on 2010-11-11
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Last Modified: 2012-06-27
On this SBS 2003 server, the ntbackups have been failing and going unnoticed. Unfortunately, now the hard drive has filled all empty space with the *.log files for the past month or so, leaving about 100mb of free space on the drive.

Exchange has since unmounted itself. The server is old and the hard drive is very small, no more files can be deleted from the server to free up more space.

I know that the .log files won't be deleted by ntbackup unless the exchange store is mounted during the backup. When trying to run ntbackup while the database was mounted, I kept getting VSS errors even though the service is running.

Now I have the IS server off and the database unmounted. I'm manually copying the private and public databases as well as the log files to an external hard drive.

I also have Symantec Backup Exec System Recovery installed - these backups are also failing due to VSS errors.

I really have two problems:
1) I need to get the server back online as soon as possible
2) I need backups to work so I can clear the .log files

Any advice would be very much appreciated.

Event Log Errors:
===================
Source: VSS
Event ID: 6013
Sqllib error: OLEDB Error encountered calling ICommandText::Execute. hr = 0x80040e14. SQLSTATE: 42000, Native Error: 3013
Error state: 1, Severity: 16
Source: Microsoft OLE DB Provider for SQL Server
Error message: BACKUP DATABASE is terminating abnormally.

Source: Symantec SymSnap
Event ID: 100
Error E7B70196: AbortSnapshots failed for SnapShot Set Id 88256dd4-7d4f-4a2b-b998-c2b6490d024f Error: Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_SET_UNSNAP) failed.
            Error EBAB03F1: The parameter is incorrect..
Details:
Source: Symantec SymSnap VSS Software Provider



I also have these:
Source: ESE
Event ID: 482
Information Store (5484) First Storage Group: An attempt to write to the file "C:\Program Files\Exchsrvr\mdbdata\E00tmp.log" at offset 2097152 (0x0000000000200000) for 1048576 (0x00100000) bytes failed after 0 seconds with system error 112 (0x00000070): "There is not enough space on the disk. ".  The write operation will fail with error -1808 (0xfffff8f0).  If this error persists then the file may be damaged and may need to be restored from a previous backup.

Ntbackup Errors:

Backup Status
Operation: Backup
Active backup destination: File
Media name: "Wednesday.bkf created 11/10/2010 at 4:01 AM"

Volume shadow copy creation: Attempt 1.

Error returned while creating the volume shadow copy:0x8004230f.

Error returned while creating the volume shadow copy:8004230f
Aborting Backup.



NtBackup Error when store is offline:
Backup Status
Operation: Backup
Active backup destination: File
Media name: "exchange_full_backup_11.10.2010.bkf created 11/11/2010 at 6:46 AM"

Volume shadow copy creation: Attempt 1.
Backup of "EXCHANGE\Microsoft Information Store\First Storage Group"
Backup set #1 on media #1
Backup description: "Set created 11/11/2010 at 6:46 AM"
Media name: "exchange_full_backup.bkf created 11/11/2010 at 6:46 AM"

Backup Type: Normal

Backup started on 11/11/2010 at 6:47 AM.
The 'Microsoft Information Store' returned 'Instance not found

' from a call to 'HrESEBackupSetup()' additional data '-'The 'Microsoft Information Store' returned 'Functions called in an invalid sequence.

' from a call to 'HrESEBackupClose()' additional data '-'
The operation was ended.
Backup completed on 11/11/2010 at 6:47 AM.
Directories: 0
Files: 0
Bytes: 0
Time:  1 second
0
Comment
Question by:DVation191
2 Comments
 
LVL 9

Accepted Solution

by:
Jeff Beckham earned 2000 total points
ID: 34111263
Depending on the shutdown state of your database, you may be able to move the log files off somewhere else and mount the database.  For more information, please see: http://support.microsoft.com/kb/240145
1
 
LVL 20

Author Comment

by:DVation191
ID: 34115149
It was a clean shutdown and thanks to  your link I was able to free up some space, reboot the server and make a backup. Thank you.
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