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Windows logon freeze with black screen + mouse cursor

Posted on 2010-11-11
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Last Modified: 2012-05-10
1) Windows 2003 server / AD
2) Windows 7 laptop

Upon logon, the logon script gave a warning about F: drive letter error (collision between DVD drive and mapped drive). Tried moving the DVD drive to another drive letter (available, not mapped).
Then - the logon freezes with a black screen + mouse cursor. When moving the DVD back to F:, windows logon completes with the error mentioned above.

If the user tries to log onto the domain using another computer (even other W7 computers) - the problem does not occur - so this seems to be an issue on the laptop (HP Probook, tried with a complete system recovery).

Any ideas what might be causing this?
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Question by:realfoh
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Suliman Abu Kharroub earned 2000 total points
ID: 34111251
From Device manager , uninstall the DVD drive then scan for hardware changes.

Windows should assign another letter for DVD drive.
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