Solved

Windows logon freeze with black screen + mouse cursor

Posted on 2010-11-11
1
623 Views
Last Modified: 2012-05-10
1) Windows 2003 server / AD
2) Windows 7 laptop

Upon logon, the logon script gave a warning about F: drive letter error (collision between DVD drive and mapped drive). Tried moving the DVD drive to another drive letter (available, not mapped).
Then - the logon freezes with a black screen + mouse cursor. When moving the DVD back to F:, windows logon completes with the error mentioned above.

If the user tries to log onto the domain using another computer (even other W7 computers) - the problem does not occur - so this seems to be an issue on the laptop (HP Probook, tried with a complete system recovery).

Any ideas what might be causing this?
0
Comment
Question by:realfoh
1 Comment
 
LVL 23

Accepted Solution

by:
Suliman Abu Kharroub earned 500 total points
ID: 34111251
From Device manager , uninstall the DVD drive then scan for hardware changes.

Windows should assign another letter for DVD drive.
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
BSOD - MiniDump File 7 31
Issue, I cannot upgrade to IE 11 15 74
Windows 7 won't join domain 4 42
Syntax error 9 45
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

25 Experts available now in Live!

Get 1:1 Help Now