Solved

Mcafee Groupshield for Exchange 7.0.716.103 won't update

Posted on 2010-11-11
2
1,787 Views
Last Modified: 2013-12-09
About a week ago I installed Mcafee Groupshield for Exchange 7.0.716.103 Service Pack 1 on our server. It is running fine and I can see it scanning email on the Reports tab. The problem is that it fails when clicking the Update Now tab. I decided to look on Task Status to see what is going on.

When I did that today it was "downloading avvdat-6163.zip." It successfully did that but then it went to "Copying Engine". It was on that that it failed. It went "Update Failed". This was 4 minutes 43 seconds after commencing the download task. So on the update information tab I am now left with 17 November 2008 being the date i.e no updates have happened since installation.

What could it be? Can anybody advise on what to do?
0
Comment
Question by:RupertA
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 

Accepted Solution

by:
RupertA earned 0 total points
ID: 34112544
I've actually resolved this myself. What I did was go to the mcafee website and download the superdat exe which contains both the engine and the dat. It is a large download at 80mb. However just manually running the exe was enough to update both the engine and dat to the latest.
0
 
LVL 16

Expert Comment

by:legalsrl
ID: 34113018
Normally I find it's content filtering software or a proxy issue.....

Have a check and come back to me if it's not and we'll look at some log files

Cheers
Si
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question