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Mcafee Groupshield for Exchange 7.0.716.103 won't update

Posted on 2010-11-11
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Last Modified: 2013-12-09
About a week ago I installed Mcafee Groupshield for Exchange 7.0.716.103 Service Pack 1 on our server. It is running fine and I can see it scanning email on the Reports tab. The problem is that it fails when clicking the Update Now tab. I decided to look on Task Status to see what is going on.

When I did that today it was "downloading avvdat-6163.zip." It successfully did that but then it went to "Copying Engine". It was on that that it failed. It went "Update Failed". This was 4 minutes 43 seconds after commencing the download task. So on the update information tab I am now left with 17 November 2008 being the date i.e no updates have happened since installation.

What could it be? Can anybody advise on what to do?
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Question by:RupertA
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Accepted Solution

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RupertA earned 0 total points
ID: 34112544
I've actually resolved this myself. What I did was go to the mcafee website and download the superdat exe which contains both the engine and the dat. It is a large download at 80mb. However just manually running the exe was enough to update both the engine and dat to the latest.
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Expert Comment

by:legalsrl
ID: 34113018
Normally I find it's content filtering software or a proxy issue.....

Have a check and come back to me if it's not and we'll look at some log files

Cheers
Si
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