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Blackberry randomly not connecting with BES

dgrenda
dgrenda asked
on
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Last Modified: 2012-05-10
A user's blackberry will randomly lose connection with BES requiring the user to restart the phone. She can still text off the phone while it has lost connection to BES, so I know the phone has a signal.

What can cause this?  THanks!
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Commented:
Not sure of the cause but I have seen this before.

Have the user do a hard reboot (turn off the blackberry, remove the battery for 30 seconds and then replace it) and see if that takes care of the problem.

If still an issue try an update of the OS to the latest version.

What type of device is it?  
IT Regional Manager - UK
Commented:
This one is on us!
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Commented:
Thank you! It is a global Curve. SBS2003, exchange 2003, and Blackberry Manager 4.1.5.26

This ocurred at her house where she has bad Verizon coverage already.
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Commented:
I will have to investigate that when I have the device next.

You pointed me in the right direction. Thank you both for your help!

Author

Commented:
Excellent

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