We help IT Professionals succeed at work.

Printer Job: Keeps printing will not delete the job

iamdieter
iamdieter asked
on
1,100 Views
Last Modified: 2012-05-10
Hey,

I have a P2030 HP Laser jet that is connected to an Intel NetportExpress 10/100 Print Server,
Every time I print to  that printer it keeps on printing the same job but does not delete the job once it's been printed I have to cancel the job via the printer properties.

What do I have to do to that after it prints the job it delete the job?

Kind Regards,
Comment
Watch Question

CERTIFIED EXPERT

Commented:
HP has so many problems.
Uninstall the printer then re-install it usually solves this.
There is literature on the HP site on how to uninstall and reinstall the software.

Commented:
Make sure the print server is compatible with your model printer.  It looks like it is not according to the compatibility list here:  http://www.intel.com/support/netport/sb/cs-015193.htm

I would suggest buying a new print server and make sure it is compatible with your printer since the P2030 series is fairly new.

Author

Commented:
Well I did reinstall the printer with no avail, as well as telnet into the print server, to reconfigure the IP and Boot, DHCP.
Hi Brisquet, I had a look at the compatibility list you linked, if it’s the Hp Laserjet II, all models than it will print on low with some problems.
either I have to share the printer via a computer till I have a new Print  server or Cancel print jobs after printing. Do you get Print server that are supported by USB to Ethernet?
Thanks again for the help.
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Commented:
In the meantime I guess you could share it out but that has been known to cause problems as well like getting permissions correct.  But it should work fine temporarily.

Yes, they do have print servers that use USB.  Here are 2 that are compatible with your printer.  One is wired, one is wireless:

p/n# J7942G  HP JetDirect en3700 external print server - Fast Ethernet Internet connector for sharing peripherals with USB ports, in a 10/100 TX LAN environment - Has one USB 2.0 printer port and one RJ-45 10/100 Base-TX connector - Includes software and power module.

p/n# J7951G  HP Jetdirect ew2400 802.11g wireless print server module - Includes power supply, USB cable, LAN/Ethernet cable, setup documentation and software  
I would personally go with the Wired, purely from past experience but about to install a wireless HP....

Author

Commented:
Hi David,

Thank for your help it solved all the problem except for one, when changing HPZxxxxxxxx-RAW to Winprint-Raw it only prints Funny characters, I have changed that back to the default and its working fine now.
Thank you again David,
Hi Brisquet,
Thank you for the information for new print servers, our office does not have wireless in any way so wired is my option, but seeing that the printer works fine I will a problem convincing the person to buy a new print server.
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.