We are in the process of changing our emulation screen size from Model 2 (24x80) to Model 5 (27x132). When we switch from Model 2 to Model 5, our users are directed to a different subsystem because their device type changes from 3477 to 5251.
Does anyone know why this would be happening? We want our users coming in from a normal PC emulation screen to come in as 3477. Only our RF devices (scan guns, forklift terminals, etc) should come in as 5251, thus putting them in the correct subsystem.
I appreciate any help you can offer.