Solved

Outlook issue

Posted on 2010-11-11
12
303 Views
Last Modified: 2012-05-10
I have a SBS 2008 environment with 30 machines running on the network.  Exchange is installed but not configured. My boss has three devices, A desktop, a laptop and a Ipad. He didn’t want me to configure the exchange server on our DC just for him, so he created a hosted exchange account. He has had the this running on all three devices for about six months, and now on his desktop machine a logon window pops up asking him to login to my local domain. I put in his domain account information and it rejects it. I spoke to the hosted exchange company and they recreated his profile, and recreated his OST file. They told him it’s not his account that it’s a local network issue. Since we weren’t using Exchange local, I disabled all the services, but the login popup still appear with outlook every few minutes. Any suggestions?
0
Comment
Question by:miamitech305
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 4
12 Comments
 
LVL 9

Expert Comment

by:dj0rbit
ID: 34112163
did you check to see if his account was locked or expired? You can run a "net user" command to find out.
Ex: net user username /domain
0
 

Author Comment

by:miamitech305
ID: 34112208
He is able to login into his windows account and has access to network resources. It only ask him for a username while he is in Outlook 2007.
0
 
LVL 9

Expert Comment

by:dj0rbit
ID: 34112242
for the username name, have him input: domain\username
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 9

Assisted Solution

by:dj0rbit
dj0rbit earned 100 total points
ID: 34112340
also try this:

1. Make Sure Outlook is close
2. Then go to start/settings/Control Panel
3. Double Click on Mail/Then E-mail accounts
4. On the email tab highlight your username(Exp. example@abc.com) and hit Change
5. Then Click on More Settings/Connection/Exchange Proxy Settings
6. Then unclick the “Only connect to proxy servers that have this principal name in their certificate” the sstd:webmail.covad.com box will go grey.
7. Then hit OK/Then Apply/Then OK/Then Cancel/Then Close/Then Close
8. Open Outlook and Put in Domain\(Your username) and password.
0
 

Author Comment

by:miamitech305
ID: 34112354
tried that and i didnt work.
0
 

Author Comment

by:miamitech305
ID: 34112426
Dj0rbit,
the user has a hosted exhange account and doesnt have an account that points to my local server but yet it keeps tring to connect to my local server.
0
 

Author Comment

by:miamitech305
ID: 34112661
Could his PST files cause this?
0
 

Author Comment

by:miamitech305
ID: 34112705
The company had setup a SBS 2003 with exchange and my boss had his pop3 account tied into exchange. That server crashed and it was replaced with a SBS 2008 server and his pop3 account wasnt tied into exchange. His pst files are from the old server, could this cause this issue of the pop up asking for login into my local server?
0
 
LVL 9

Expert Comment

by:dj0rbit
ID: 34112844
check this: go to run>type in "control userpasswords2" without quotes
click Advanced tab>Manage Passwords and delete all password that's being stored.
Relaunch outlook and see what happens
0
 

Author Comment

by:miamitech305
ID: 34170337
the control userpassword2 didnt work
0
 

Accepted Solution

by:
miamitech305 earned 0 total points
ID: 34189226
I had to reinstall outlook and that corrected the corruptiions.
0
 

Author Closing Comment

by:miamitech305
ID: 34221221
Reinstalling Office corrected the issue
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question