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miamitech305Flag for United States of America

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Outlook issue

I have a SBS 2008 environment with 30 machines running on the network.  Exchange is installed but not configured. My boss has three devices, A desktop, a laptop and a Ipad. He didn’t want me to configure the exchange server on our DC just for him, so he created a hosted exchange account. He has had the this running on all three devices for about six months, and now on his desktop machine a logon window pops up asking him to login to my local domain. I put in his domain account information and it rejects it. I spoke to the hosted exchange company and they recreated his profile, and recreated his OST file. They told him it’s not his account that it’s a local network issue. Since we weren’t using Exchange local, I disabled all the services, but the login popup still appear with outlook every few minutes. Any suggestions?
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dj0rbit

did you check to see if his account was locked or expired? You can run a "net user" command to find out.
Ex: net user username /domain
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ASKER

He is able to login into his windows account and has access to network resources. It only ask him for a username while he is in Outlook 2007.
for the username name, have him input: domain\username
SOLUTION
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dj0rbit

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tried that and i didnt work.
Dj0rbit,
the user has a hosted exhange account and doesnt have an account that points to my local server but yet it keeps tring to connect to my local server.
Could his PST files cause this?
The company had setup a SBS 2003 with exchange and my boss had his pop3 account tied into exchange. That server crashed and it was replaced with a SBS 2008 server and his pop3 account wasnt tied into exchange. His pst files are from the old server, could this cause this issue of the pop up asking for login into my local server?
check this: go to run>type in "control userpasswords2" without quotes
click Advanced tab>Manage Passwords and delete all password that's being stored.
Relaunch outlook and see what happens
the control userpassword2 didnt work
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Reinstalling Office corrected the issue