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Outlook issue

Posted on 2010-11-11
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Last Modified: 2012-05-10
I have a SBS 2008 environment with 30 machines running on the network.  Exchange is installed but not configured. My boss has three devices, A desktop, a laptop and a Ipad. He didn’t want me to configure the exchange server on our DC just for him, so he created a hosted exchange account. He has had the this running on all three devices for about six months, and now on his desktop machine a logon window pops up asking him to login to my local domain. I put in his domain account information and it rejects it. I spoke to the hosted exchange company and they recreated his profile, and recreated his OST file. They told him it’s not his account that it’s a local network issue. Since we weren’t using Exchange local, I disabled all the services, but the login popup still appear with outlook every few minutes. Any suggestions?
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Question by:miamitech305
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Expert Comment

by:dj0rbit
ID: 34112163
did you check to see if his account was locked or expired? You can run a "net user" command to find out.
Ex: net user username /domain
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Author Comment

by:miamitech305
ID: 34112208
He is able to login into his windows account and has access to network resources. It only ask him for a username while he is in Outlook 2007.
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LVL 9

Expert Comment

by:dj0rbit
ID: 34112242
for the username name, have him input: domain\username
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Assisted Solution

by:dj0rbit
dj0rbit earned 100 total points
ID: 34112340
also try this:

1. Make Sure Outlook is close
2. Then go to start/settings/Control Panel
3. Double Click on Mail/Then E-mail accounts
4. On the email tab highlight your username(Exp. example@abc.com) and hit Change
5. Then Click on More Settings/Connection/Exchange Proxy Settings
6. Then unclick the “Only connect to proxy servers that have this principal name in their certificate” the sstd:webmail.covad.com box will go grey.
7. Then hit OK/Then Apply/Then OK/Then Cancel/Then Close/Then Close
8. Open Outlook and Put in Domain\(Your username) and password.
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Author Comment

by:miamitech305
ID: 34112354
tried that and i didnt work.
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Author Comment

by:miamitech305
ID: 34112426
Dj0rbit,
the user has a hosted exhange account and doesnt have an account that points to my local server but yet it keeps tring to connect to my local server.
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Author Comment

by:miamitech305
ID: 34112661
Could his PST files cause this?
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Author Comment

by:miamitech305
ID: 34112705
The company had setup a SBS 2003 with exchange and my boss had his pop3 account tied into exchange. That server crashed and it was replaced with a SBS 2008 server and his pop3 account wasnt tied into exchange. His pst files are from the old server, could this cause this issue of the pop up asking for login into my local server?
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LVL 9

Expert Comment

by:dj0rbit
ID: 34112844
check this: go to run>type in "control userpasswords2" without quotes
click Advanced tab>Manage Passwords and delete all password that's being stored.
Relaunch outlook and see what happens
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Author Comment

by:miamitech305
ID: 34170337
the control userpassword2 didnt work
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Accepted Solution

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miamitech305 earned 0 total points
ID: 34189226
I had to reinstall outlook and that corrected the corruptiions.
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Author Closing Comment

by:miamitech305
ID: 34221221
Reinstalling Office corrected the issue
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