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Unable to open/recover FM database stored on FM Server

Posted on 2010-11-11
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Last Modified: 2013-11-05
We have a database hosted on FileMaker Server 10 Advanced (Windows Server 2003 x32).  After the server unexpectedly reset, the database would no longer open in the FMS Admin Console.  Attempting to open the database on a workstation installation of FileMaker Pro resulted in the error: "The access privileges in this file have been damaged or possibly tampered with.  Please contact FileMaker Technical Support if the problem cannot be resolved."  Using the recover option produced the same error.  Other databases running on that server opened properly in the Admin Console.

Thank you in advance for any suggestions.
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Question by:careybroph
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Will Loving earned 500 total points
ID: 34113217
If you have or can get access to a copy of FileMaker Pro 11, you can try it's revised and expanded Recover options which may or may not help. If you don't have a copy, you may be able to use the 30-day trial version from FileMaker's website. If you still have no luck then your best options are to 1) Contact FileMaker Customer support and see if they can help, 2) revert to your most recent backup.

If you are able to recover the file, be sure to move all data to a pre-crash clone of the file. Puttin a recovered file back into production is generally never recommended.
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Expert Comment

by:Will Loving
ID: 34120248
The one caveat to Tocacar's advice is that if you have container fields, you may wish to export each table to a separate FileMaker file rather than Excel. Sometimes using Excel as the intermediary format results in loss of certain types of data or changes in formatting.
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Author Closing Comment

by:careybroph
ID: 34230079
While it didn't work in our particular situation, it was the appropriate solution.  We lost the data.  Looks like the was corrupted awhile ago by some change that the user made, but didn't actually reveal itself until the server was restarted.  Unfortunate.  But the answer provided was the best and only chance for recovery (other than paying FM $500 to try and recover the DB).
THANKS
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