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Office 10 and Calibri font problems

Posted on 2010-11-11
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Last Modified: 2012-08-13
We have a range of PC's which we upgraded from the previous Office version to Office 10.

After the upgrade the Calibri font does not print (on Xerox Phaser printers or into PDF's) correctly. It misses out some characters, for example X and K.

Calibri isn't embedded in the printers, but then it worked fine before Office 10.

The font does display correctly on screen.

If Calibri had been screwed up generally across Office 10 I would expect lots of hits on the problem in Google, but there doesn't seem to be a general problem, just us, hence the 500 points.
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Question by:kcrane
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Expert Comment

by:athomsfere
ID: 34113978
You recently upgraded to Office XP? (Office 10 is XP or 2002, 2003 is 11)

Or 2010?

Is the calibri font installed on the print server, or is this direct attached?
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Author Comment

by:kcrane
ID: 34114009
Ah, sorry. We upgraded to Office 2010.

Um, good question about print server. The Phasers are all network attached, and I'm pretty sure we talk to them through the SBS server... so it may not have Calibri, though we didn't change anything from when we used Office 2007, which did work OK.
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Author Comment

by:kcrane
ID: 34114044
It is printing through the SBS server, which has SBS 2007 installed
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Expert Comment

by:athomsfere
ID: 34114081
Actually, it appears 2010 uses a new version of Calibri. This may be your issue.

So it appears you can either revert the system back to 5.0 that came with 2007 or install the newer version over the top on the server.

BUT, you mentioned PDFs too, so perhaps the need to is the old version after all.
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athomsfere earned 500 total points
ID: 34114112
Also another solution appears to be this, for exactly your problem.

Worth a shot:

   1. Click Start, and then click Run
   2. Type intl.cpl, and then click OK.
   3. Click the Languages tab.
   4. Under Supplemental language support, click to select the Install files for complex script and right-to-left languages (including Thai) check box.
   5. When you receive the following message, click OK to close the message:
      You chose to install the Arabic, Armenian, Georgian, Hebrew, Indic, Thai and Vietnamese language files. This will require 10 MB or more of available disk space. The files will be installed after you click OK or Apply on the Regional and Language Options dialog box.
   6. Click OK to close the Regional and Language Options dialog box.
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Author Comment

by:kcrane
ID: 34114415
Well done athomsfere.

I haven't fixed it properly, but I'm on the way as when I set up to print direct and not through the SBS, it worked.

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Expert Comment

by:Leadit
ID: 34984655
Athomsfere that worked perfectly for me! Thanks!
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