How can I preserve the Sender/Destination with Scan to Email on a Ricoh mpc2550

When my users need to scan something and send to email, our scanner automatically clears the Sender and Destination information once the scan is complete.  Our Ricoh mp 2510 does not clear this info.  This is needed as they send out multiple PO's that need to be separate emails, and it wasting time for them to renter the email and sender for each PO.

In the manual for the device, it said to contact the dealer to enable to feature, I gave them a call and they are clueless.

Does anyone know how to turn this supposedly simple feature on?
glaserbAsked:
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wyliecoyoteukConnect With a Mentor Commented:
I see.
You need to enter the service mode, scanner service settings, and change setting 1012-1 [UserInfo release] from 1 to 0.
Your dealer can do this for you.
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wyliecoyoteukCommented:
I think that you need to use groups, and a default sender.
At a PC, enter the IP address of the copier into internet explorer.
Login with the username "admin" and a blank password.
You can set your dewstinations up here, and you can also set up groups .
On the copier, press the user tools button (this has a diamond symbol and 123 on it).
In the scanner send settings, enter an administrator address (e.g. copier@mydomain.com), and select "use default sender".
All emails will then be sent from the administrator address.
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wyliecoyoteukCommented:
oops, missed out

after login, click "address book"
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glaserbAuthor Commented:
Having a default sender would not help this. We set ourselves as sender and for some items are sending to others than our self. If I set a default sender, my users would still be changing this with each job.

I know this has to do with a Clear Modes timer, or something along those lines, but I have been unable to find the one that affects this so far.  I have change all the short timers I can to be longer, but none have made the change we are looking for.
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glaserbAuthor Commented:
Thank you!
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wyliecoyoteukCommented:
No problem.
If your dealer is awkward, tell them it is in the SP mode table, scanner SP modes, page 457
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glaserbAuthor Commented:
I actually just went into the service mode myself and changed it. I just needed to know what the setting I was looking for was called.  My dealer seems a bit awkward in general, so I've tried to learn to do as much of the work on these machines myself as I can.
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wyliecoyoteukCommented:
Great, glad I could help.
I generally don't like to publish the service mode entry codes on this sort of forum, as people can mess up their equipment big time.
Also, there are security issues.
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