Solved

Executing custom command from menu causes error

Posted on 2010-11-11
4
706 Views
Last Modified: 2012-05-10
With ACT 2011: I created a custom command linked to an ACT WP tpl file. I added it to a menu. When I click the menu entry the error below appears. The template works correctly if I use Write>Email Message (from template) or Write>Mail Merge.

Is there something else I need to do?
act-error.jpg
0
Comment
Question by:Scott Helmers
  • 2
4 Comments
 
LVL 7

Expert Comment

by:50cal
ID: 34118710
Can you show your custom command setup?
It will also merge to word rather than e-mail.

50cal.
0
 
LVL 5

Assisted Solution

by:HighlanderX
HighlanderX earned 100 total points
ID: 34119190
50Cal is correct, the issue may be that any custom commands you create will only allow you to use the word prosessor and and email.

Because email's are in HTML there are no page restrictions, despite the fact you may have created the template in the ACT WP which shows you an A4 page.  The effect of this can be seen in Microsoft Word if you take a document and change the view from Pint Layout to Web Layout - note the fact there are no margins or natural line breaks in Web Layout.

One workaround if you do want this mail-merged to the WP through your custom command, is to play with the margins of your original template, making them stupidly large and then stupidly small until you find the correct balance for the process to work correctly.
0
 
LVL 30

Author Comment

by:Scott Helmers
ID: 34119952
When I created the custom command I just browsed to the tpl file as you can see in the attached image. I've just discovered that if I enclose the path/file name in quotes I don't receive the error shown above and the document opens in edit mode in ACT WP. Apparently what caused the error was that my path name had spaces in it and ACT parsed it incorrectly.

Now that I've enclosed the path/file name in quotes, I guess the real question is: how do I get ACT to use this template to create an email? Do I prefix the path name with a command of some sort?
act-custom-command-dialog.jpg
0
 
LVL 7

Accepted Solution

by:
50cal earned 400 total points
ID: 34122160
Unfortunately you can't, it just opens in Word/Act Word Processor.

50cal.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Why is ACT! 2010 .ADF file invisible across network? 5 843
ACT Sync Issue 5 890
The sql database command timed out 28 1,976
ACT Remote database not syncing 1 89
A lot of users new to ACT!, especially those who don't get the benefit of a consultant, seem confused between when to share on a network and when to sync ... or, in fact, how to do either. So I thought I would attempt to explain the various options …
With users like the Professional Sales Road Warriors that made up much of ACT!'s early user base to field service technicians, trades-people, telecommuters who work from home, remote offices and others who need access to their data while out of the …

761 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question