troubleshooting Question

Max RAM on Gateway P-6312 HSN not working

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jerlejeune asked on
Laptops Notebooks
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have a client whom i purchased two 2GB sticks of RAM for his machine according to the specs of his machine:
2GB Gateway P 6312 memory 1x 2GB 5006215R PC2-5300 200-PIN DDR2 667MHz Small Outline DIMM

the RAM install has been unsuccessful with both sticks inserted.

yet both sticks, when installed by themselves, work properly. so now the client has the one stick installed. but wants the full 4GB. any suggestions?

ASKER CERTIFIED SOLUTION
medvedd

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