Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Max RAM on Gateway P-6312 HSN not working

Posted on 2010-11-11
3
Medium Priority
?
1,278 Views
Last Modified: 2012-05-10
have a client whom i purchased two 2GB sticks of RAM for his machine according to the specs of his machine:
2GB Gateway P 6312 memory 1x 2GB 5006215R PC2-5300 200-PIN DDR2 667MHz Small Outline DIMM

the RAM install has been unsuccessful with both sticks inserted.

yet both sticks, when installed by themselves, work properly. so now the client has the one stick installed. but wants the full 4GB. any suggestions?

0
Comment
Question by:jerlejeune
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 13

Expert Comment

by:BCipollone
ID: 34115251
So are you saying that both sticks are exactly the same type RAM but only work 1 at a time? Are you putting the sticks into slot 1 and 2?

When you check the BIOS with both sticks inserted what does it say?
0
 
LVL 16

Accepted Solution

by:
medvedd earned 2000 total points
ID: 34115507
According to Crucial, you can put only 2Gb RAM into this machine:

http://www.crucial.com/store/listparts.aspx?model=P-6312
0
 
LVL 70

Expert Comment

by:garycase
ID: 34115767
None of the Gateway support documents show the maximum memory, but Crucial is correct ... it supports a maximum of 2GB.      The laptop uses the Intel GL960 chipset ... which supports a maximum of 2GB of memory:  http://ark.intel.com/chipset.aspx?familyID=26558
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
For some time some of our users experienced package loss on a couple of our Lenovo Thinkpad S531 machines running Windows 8 or Windows 8.1 64-bit OS. I was not able to find many answers online, but did after some investigation I began to suspect Blu…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
In this video, Percona Solution Engineer Rick Golba discuss how (and why) you implement high availability in a database environment. To discuss how Percona Consulting can help with your design and architecture needs for your database and infrastr…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question