We help IT Professionals succeed at work.

Max RAM on Gateway P-6312 HSN not working

jerlejeune
jerlejeune asked
on
1,353 Views
Last Modified: 2012-05-10
have a client whom i purchased two 2GB sticks of RAM for his machine according to the specs of his machine:
2GB Gateway P 6312 memory 1x 2GB 5006215R PC2-5300 200-PIN DDR2 667MHz Small Outline DIMM

the RAM install has been unsuccessful with both sticks inserted.

yet both sticks, when installed by themselves, work properly. so now the client has the one stick installed. but wants the full 4GB. any suggestions?

Comment
Watch Question

So are you saying that both sticks are exactly the same type RAM but only work 1 at a time? Are you putting the sticks into slot 1 and 2?

When you check the BIOS with both sticks inserted what does it say?
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Gary CaseRetired
CERTIFIED EXPERT
Most Valuable Expert 2013
Top Expert 2009

Commented:
None of the Gateway support documents show the maximum memory, but Crucial is correct ... it supports a maximum of 2GB.      The laptop uses the Intel GL960 chipset ... which supports a maximum of 2GB of memory:  http://ark.intel.com/chipset.aspx?familyID=26558
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.