We are using exchange server 2003 SP2 with outlook 2003 and 2007 clients.
I've been asked by management to determine if this receipt (Your message was deleted without being opened) receipt is actually what has happened..... Here's the problem. I don't know the users as this is an upper management issue and may lead to the company taking action against the individual. I've tried to duplicate the issue and I can't seem to even get that to work. I've configured my client to request a read and delivery receipt, but my test receipient has done all kinds of things w/ the meesages and I'm still never getting this one. "Your message has been deleted without being read" I do get the read and delivery receipts.
So obviously i want to give management a solid answer, but I'm stuck on where to go to further investigate this... I guess my ultimate question is how can i duplicate this, and 2, is this receipt the only possible way to get that type of msg receipt back from another user?