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Email forwarding not workign for secondary SMTP address on Exchange server

Posted on 2010-11-11
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Last Modified: 2012-05-10
Running Exchange 2003.  I have a user with two SMTP addresses on our server (user@company1.com and user at company2.com).  This user has moved to another location/company and needs her email forwarded to her at her new address.  I wen into her account and enabled forwarding, however it seems that it will only forward anything sent to user@company1.com.  Anything sent to user@company2.com does not get forwarded to her new address.  I get a message saying that the server cannot relay.  Is there a way to resolve this without opening relay on my server (company1)?
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Question by:tenover
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Expert Comment

by:vanbarsoun
ID: 34116010
You should set up forwarding on her AD account properties Exchange General tab>Delivery Options button and configure the forwarding there.

Did you do this already, or did you just create a forwarding rule in her Outlook?
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Expert Comment

by:BCipollone
ID: 34116023
You could create a new user and move the e-mail to that user then forward it off from there... no?
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Author Comment

by:tenover
ID: 34116052
Here's the error.  Both company1 and company2 MX records point to my server at company1.

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Unable to relay for user@company2.com (state 14).
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Accepted Solution

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tenover earned 0 total points
ID: 34121821
Problem fixed.  Was an issue with Exchange Recipient Policy.  I had disabled the "company2" addresses and forgot about it.
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Author Closing Comment

by:tenover
ID: 34153318
Issue was Exchange Recipient Policy.  
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