troubleshooting Question

Outlook Data File Cannot Be Accessed Error: 0x8004010f

Avatar of HPPLLC
HPPLLC asked on
Outlook
4 Comments1 Solution4173 ViewsLast Modified:
Hi,

In Windows 7, I moved the location of a user's My Documents to another drive (D) by right-clicking My Documents, then  Properties/Location Tab/Move. The My Documents folder contains the Outlook .pst data file for the user (I guess this is new in W7?). The user does NOT use Exchange, it is a PST file receiveing email via POP3 from a Yahoo business account.  

After I changed the location of My Documents, I restarted Outlook and as I expected it could not find the .pst file to load. I pointed Outlook to the right location in the D drive D:\Documents\Outlook Files\xxxx.pst and restarted Outlook. It then found the file and loaded the pst successfuly. However, when I hit send/receive I got an error: Task 'User Account Name - Sending' reported error 0x8004010F : 'Outlook data file cannot be accessed.'  There was also the same error for Receiving. I checked and its pointed to the right directory in the D drive.

Dont know if it helps, but I noticed that the first time Outlook started after the .pst move, it created a duplicate My Documents/Outlook Files directory but there was of course nothing in it because it was moved, so I deleted this additional directory.

Thanks
ASKER CERTIFIED SOLUTION
governor_arnold

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros